Retail Operations Manager
1 day ago
Job Summary:
The Retail Operations Manager at Blick Art Materials is responsible for supporting the Director of Stores and District Managers as a liaison between the stores and retail support departments. This role involves executing company directives, policies, and procedures to ensure customer service, product sales, and profitability.
Key Responsibilities:
- Develop strategies and action plans to meet business objectives with the Director of Stores.
- Collaborate with department managers to ensure processes and timing of projects fit into the retail calendar and positively impact the business.
- Regularly travel to Blick offices and stores to attend meetings, work with store teams, and identify areas of opportunity to positively impact the business.
- Oversee updates to Loss Prevention audits, manage Store Visit Review compliance, and communicate initiatives to the stores.
- Support District Managers by being a liaison between the retail field and office staff.
- Partner with the Director of Stores to communicate initiatives to the stores and monitor progress of training initiatives.
- Update and develop policies and procedures to meet changing business needs.
- Ensure timely and appropriate communication of information to field employees, including directives, initiatives, and feedback.
- Analyze and identify areas of opportunity for stores and districts, working with the Director of Stores to design a plan to improve performance.
Requirements:
- Bachelor's degree in business or a related field recommended.
- 10 years' progressively responsive retail management experience.
- 5+ years' experience managing multiple stores.
- Basic computer skills, including email and Microsoft Office products.
- Ability to break down complex problems into organized, succinct terms and communicate effectively to cross-functional team members.
- Extensive experience and ability to excel in delivering a high level of customer service in a brand image retailer.
- Retail operations, budgeting, planning, customer service, sales, and people management experience.
General Requirements:
- Ability to travel on a weekly basis 40-50% of the time, with some projects requiring more travel.
- Self-motivating with an entrepreneurial spirit.
- Excellent time management skills to complete time-sensitive projects while adapting to changing circumstances.
- Available to work day/evening shifts, weekends, and holidays as needed.
- Prolonged walking and standing.
- Ability to lift and carry 40 lbs. using appropriate lifting techniques and adhering to all safety rules.
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