Veterinary Care Coordinator

1 month ago


Surprise, Arizona, United States COMPANION PET PARTNERS, LLC Full time
Client Care Specialist

At COMPANION PET PARTNERS, LLC, we're seeking a highly skilled Client Care Specialist to join our team at the Animal Medical Center of Surprise. As a Client Care Specialist, you will be the first point of contact for our clients, providing exceptional customer service and ensuring a seamless experience for our patients and their owners.

Key Responsibilities:
  • Greet clients in a friendly and professional manner, providing a warm welcome to our facility.
  • Answer multi-line phone system and direct calls accordingly, ensuring that clients receive timely and accurate information.
  • Maximize clinic productivity by properly scheduling and confirming appointments, ensuring that our clients receive the best possible care.
  • Prepare, record, and maintain any required documents or medical records, ensuring accuracy and compliance with regulatory requirements.
  • Keep hospital facilities disinfected, organized, and neat, maintaining a clean and safe environment for our clients and staff.
  • Obtain deposits and payments from clients, ensuring that our financial transactions are accurate and secure.
  • Utilize computer systems, including email applications, chat support, and veterinary programs, to provide exceptional service and support to our clients.
  • Educate clients on veterinary services and care, providing them with the knowledge and confidence to make informed decisions about their pets' health.
Qualifications and Skills:
  • At least 3 years of experience as a Veterinary Receptionist or in a related field.
  • High School Diploma or equivalent.
  • Knowledge of veterinary procedures, terminology, medications, vaccinations, and other products.
  • Excellent communication skills, with the ability to empathize and connect with clients.
  • Strong organizational skills and attention to detail, with the ability to multitask and prioritize tasks effectively.
  • Proficiency in using computer systems, including email applications, chat support, and veterinary programs.
Benefits:
  • Competitive compensation commensurate with experience ($20.00 per hour).
  • Health, dental, and vision insurance.
  • 401k plus company match.
  • Paid time off.
  • Continuing education opportunities.
  • Professional development support.
  • Mental health assistance.
  • Employee discounts on veterinary services.
  • Scrub allowance.
  • Employee Referral Program.
  • Fun and cohesive work environment.


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