Branch Manager IV

4 days ago

Jackson, Mississippi, United States Cadence Bank Full time
Job Summary

As a Branch Manager at Cadence Bank, you will be responsible for leading a customer-focused sales and service process with businesses and consumers to achieve assigned targets. You will engage in development and management of a team of branch teammates while working to achieve branch growth and productivity targets, along with customer experience goals while maintaining operational excellence. The Branch Manager will execute Cadence Bank branch leadership standards while modeling and providing accountability for needs-based relationship building activities with all branch teammates. This position is on-site.

Key Responsibilities

• Build, develop and deepen customer relationships by following the Cadence Bank branch sales process and using needs-based questioning to identify deposit, credit and other financial product solutions to help customers achieve their financial goals.
• Coach and develop branch teammates' sales, service and operations skills.
• Meet or exceed individual business development and activity objectives - measured by team benchmarks and personal productivity metrics.
• Lead outbound prospecting strategies and activities to generate needs-based sales opportunities.
• Develop tactical action plans for the branch and individual associates to best achieve sales goals and deliver a differentiated customer experience.
• Manage and grow the deposit balance sheet of the branch office by acquiring new deposit customers or by expanding existing customers' deposit products and balances.
• Lead the consumer and commercial lending efforts for the branch while personally originating consumer and select commercial loans - including consumer real estate-secured products such as home equity loans and lines of credit. Also, provide oversight for the processing, fulfillment and portfolio management of all branch teammate originated loans.
• Participate in setting and executing business appointments with customers, prospects, centers of influence and community leaders.
• Supervise 2 - 15 associates.
• Implement sales and promotional programs with creativity and energy such that goals are achieved, and quality standards are met or exceeded.
• Manage the recruiting, selection, performance, development and termination of all branch teammates.
• Engage in community development activities to promote the Bank in the assigned market as well as CRA activities.
• Work closely with other Community Bank teammates and leadership in the market to engage with the local community to promote and grow the banks' presence.
• Coach, mentor and provide accountability to all branch teammates to deliver a differentiated and exceptional customer experience.
• Enjoy working in a team environment with constant collaboration and shared objectives.
• Responsible for making sound operational decisions to maintain compliance, risk management and operational standards.
• Demonstrate compliance with all bank regulations that apply to your position and keep up to date on regulation changes - including the Bank Secrecy Act, Regulation CC, Regulation E, Bank Security and other applicable regulations and laws.

Requirements

• Strong organizational skills with enhanced attention to detail and follow-through.
• Excellent written and verbal communication skills with the ability to solve complex problems and nurture client relationships even in contentious situations.

• High school diploma or GED required.
• Bachelor's degree, Associates degree or equivalent work experience preferred.

• 3+ year(s) of demonstrated outside sales experience, focused in financial services, retail or business services preferred.
• 2+ year(s) management or leadership experience in a high-performance sales and service environment preferred with multiple direct reports.
• Proven track record of exceeding activity and goal expectations in a consultative sales environment.
• Demonstrated business development experience, preferably in financial services.

• Regular and reliable attendance.
• Works cooperatively with others.

This position requires S.A.F.E. registration at the time of employment. The Nationwide Mortgage Licensing System (NMLS) web site can provide information about the requirements for registration.

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