Customer Service Liaison
7 days ago
The UniFirst Team is seeking a dedicated Customer Service Representative to join our dynamic team. As a key player in delivering outstanding customer service, you will serve as a liaison between customers and the company.
Job Description:
- Assist customers by answering questions related to accounts, procedures, and services.
- Provide excellent customer service to both customers and UniFirst personnel.
- Perform accounts receivable duties: calling on outstanding accounts, processing credits and exchanges, and resolving account conflicts through UniFirst's escalation process.
- Partner and provide administrative support to UniFirst's Sales Department.
- Perform basic data entry and other administrative duties.
- 2 years of Customer Service experience in an administrative setting is preferred.
- Prior Accounts Receivable experience is highly encouraged.
- High School diploma or GED equivalent is recommended.
- Verbal & written communication skills: professional telephone and email etiquette.
- Essential skills: active listener, responsive, and personable.
- Computer skills: proficient knowledge of Microsoft Office products (i.e. Outlook, Excel, Word, TEAMS, etc)
- Time management and organizational skills with attention to detail.
- A collaborative, team-player capable of working independently.
- Problem solver in a dynamic environment.
- Comfortable performing basic mathematical skills (i.e. adding, subtracting, multiplying, dividing, etc.)
- On-the-job training + 401K with Company Match.
- Profit Sharing.
- Health Insurance.
- Employee Assistance Program.
- Life Insurance.
- Paid Time Off.
- Direct Payroll Deposit.
- Tuition Reimbursement.
- 30% Employee Discount.
- Employee Referral Bonuses.
The fabric of UniFirst is woven from its very unique family culture where our Team Partners enjoy a small company feel while taking advantage of the resources and stability that come with being a 2 billion-dollar organization.
UniFirst is an international leader in the $18 billion-dollar garment services industry.
We currently employ over 14,000 team partners who serve 300,000 business customer locations throughout the U.S., Canada, and Europe.
We were included in the top 10 of Selling Power magazine's Best Companies to Sell For list and recognized on Forbes magazine's Platinum 400 Best Big Companies list.
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