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Event Venue Manager

2 months ago

Pawtucket, Rhode Island, United States Pinnacle Live Full time
Company Overview:
Pinnacle Live serves as a premier, in-house audiovisual partner, enhancing the expectations of live events for discerning individuals and venues.

With a unique blend of strategic problem-solving and hands-on execution, we provide tailored AV solutions for in-person, virtual, and hybrid gatherings.

The most remarkable and impactful meetings and events share a common element:
dedicated and determined professionals working diligently behind the scenes to ensure success. We seek individuals who embody this spirit. Pinnacle Live is a Collaborative Crusader, empowering you to confront challenges head-on to deliver exceptional hospitality and unforgettable live event experiences.

Job Summary:
The Event Venue Manager is tasked with the effective oversight of their designated venue.

This role encompasses the responsibility for maintaining profitability and achieving both sales and operational objectives while delivering exemplary customer service to all stakeholders, including hotel partners, clients, and team members.

The Event Venue Manager will foster a culture of success, embrace diversity, pursue ongoing improvement, and exhibit a steadfast commitment to nurturing and enhancing the venue relationship.

Business hours may vary, with extended hours on weekends and occasional travel required. This position demands comprehensive knowledge and a commitment to meeting the strategic goals, mission, values, and principles of the organization.


Essential Functions:
  • Lead the execution of all event phases while upholding the highest standards of customer service for both internal and external stakeholders.
  • Ensure smooth floor operations, including the timely and precise setup and breakdown of equipment and other essential activities.
  • Analyze profit and loss statements to guarantee profitability; manage expenses by effectively utilizing available resources; implement cost control measures as needed.
  • Maintain inventory accuracy, ensuring quality, functionality, organization, and availability.
  • Participate in hotel meetings as required.
  • Stay informed about industry trends, tools, and innovations.
  • Build and sustain strong relationships with venue partners.
  • Represent Pinnacle Live as a valued partner during hotel meetings and client site visits.
  • Ensure prompt payment of all financial obligations.
  • Oversee the timely processing of billing and invoices; enforce compliance with all financial management standard operating procedures.
  • Utilize the sales process to maximize revenue and enhance capture rates throughout all phases of the sales cycle.

  • Effectively leverage the company's sales cycle to optimize revenue and improve capture rates.
  • Train, manage, and develop team members in accordance with company standard operating procedures, fostering elevated customer service standards, employee growth, and a culture of achievement.
  • Utilize relevant company computer systems and continually strive to enhance technical skills necessary for their operation.
  • Provide technical support for events as required.
  • Delegate tasks effectively as necessary.
  • Adhere to all safety protocols and standard operating procedures.
  • Perform other duties as assigned.

Education & Experience:
High School Graduate or equivalent. A minimum of three (3) years of management-level experience in the audiovisual and/or hospitality sectors is preferred. Proven experience in aligning team members towards common objectives. Exceptional communication skills with the ability to cultivate long-term relationships with both internal teams and external partners.

Required Skills & Knowledge:
To excel in this role, an individual must effectively perform each essential duty. The requirements listed below represent the knowledge, skills, and abilities required:

Strong technical aptitude, proficient understanding of computer hardware and software, planning and prioritization skills, excellent interpersonal abilities, and outstanding verbal and written communication skills.

Exceptional organizational skills and attention to detail, along with a strong team player orientation and professional appearance.

Reasonable accommodations may enable individuals with disabilities to perform essential functions.

Pinnacle Live is an E-Verify and Equal Employment Opportunity Employer. We are committed to welcoming, valuing, and supporting every individual and their unique contributions.

We actively strive to foster an environment where diversity, equity, inclusion, belonging, and mutual respect flourish.

We recognize that diversity is multifaceted, and actively valuing it requires ongoing efforts to create a welcoming atmosphere for all.

Pinnacle Live openly acknowledges, empowers, and celebrates the diversity of all our team members, clients, and partners, affirming the identities and experiences of all individuals. We aim to cultivate an environment that embraces all forms of diversity.