Patient Access Representative 1

3 weeks ago


Jackson, Mississippi, United States Franciscan Missionaries of Our Lady Health System Full time

Job Summary

The Patient Access Representative 1 - Emergency Department is responsible for accurately registering patients presenting to the Emergency Department, including traumas, stroke patients, disaster response patients, and other emergency patients. This role requires effective communication skills, critical thinking, and the ability to work in a fast-paced, high-stress environment.

Key Responsibilities

  • Registration
    • Effectively meet customer needs, build productive customer relationships, and take responsibility for customer satisfaction and loyalty.
    • Represent the Patient Access department in a professional, courteous manner at all times.
    • Prioritize and complete registration in a consistent, courteous, professional, accurate, and timely manner.
  • Insurance and Benefits Knowledge
    • Demonstrate knowledge of insurance plans, including understanding of varying payer rules and requirements related to insurance coverage.
    • Verify eligibility and obtain necessary authorizations for services rendered.
  • Financial Collections
    • Use proven customer service techniques and scripting to collect the patient financial obligation, at or before the time of service.
    • Negotiate with patients to ensure a deposit is collected, in accordance with corporate policy and procedure.

Qualifications

Experience: 1 year customer service experience or related certification.

Education: High School diploma or equivalent.

Special Skills: Advanced clerical and computer skills, critical thinking skills, ability to work in high-stress situations, professional appearance and behavior, good communication skills, dependability, flexibility, teamwork.



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