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Franchise Onboarding Specialist
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The Franchise Onboarding Specialist is responsible for the day-to-day execution of the franchise onboarding process. This role involves coordinating logistics, managing timelines, and providing administrative support to ensure a smooth transition for new franchisees.
Key Responsibilities- Onboarding Logistics:
- Coordinate onboarding training sessions, both in-person and virtual.
- Manage onboarding schedules and timelines.
- Documentation and Recordkeeping:
- Maintain detailed records of franchisee onboarding activities.
- Track and follow up on required documentation.
- Communication:
- Respond to franchisee inquiries and provide timely updates.
- Coordinate communication between franchisees, trainers, and support departments.
- System Management:
- Manage the onboarding section of the franchisee portal or learning management system.
- Ensure accurate data entry and maintenance of franchisee information.
- Support:
- Provide administrative support to the Franchisee Onboarding Director.
- Assist with the development and updating of onboarding materials.
- Bachelor's degree in business or minimum 3 years' experience in a franchised organization preferred.
- Strong organizational and time management skills.
- Excellent attention to detail and accuracy.
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
- Excellent verbal and written communication skills.
- Ability to work independently and as part of a team.
Unleashed Brands is a leading provider of innovative and profitable brands that help kids learn, play, and grow. Our mission is to impact the lives of every kid by providing fun, engaging, and inspiring experiences that help them become who they are destined to be. We are committed to diversity in our workforce and are proud to be an Equal Opportunity Employer.
