Loft Sales Associate
2 days ago
At Knitwell Group, we're passionate about empowering women to express themselves through fashion. Our team is dedicated to providing exceptional customer service and creating a welcoming environment for all our clients.
Job Overview:
We're seeking a highly motivated and fashion-forward Sales Associate to join our team at Loft in North Wales, PA. As a Sales Associate, you will be responsible for driving revenue by providing exceptional customer service, building relationships with clients, and maintaining a clean and well-maintained store environment.
Key Responsibilities:
- Embody our company values and set an example through your behavior
- Ensure compliance with all company practices and procedures
- Additional responsibilities as assigned by management
- Meet or exceed individual and store financial goals while contributing to the store's overall success
- Provide exceptional customer service by anticipating client needs and exceeding expectations
- Build relationships with clients, create loyalty, and multitask while servicing internal and external clients
- Address client concerns, resolve issues, and involve management when necessary
- Portray a gracious, friendly, energetic, and engaging manner while being respectful and professional
- Take ownership, solicit feedback, and incorporate it for professional growth and development
- Communicate effectively with management, team members, and external clients
- Build collaborative and productive relationships by sharing ideas, treating others fairly, and valuing differences
- Embody our company values and inspire team members by leading by example
- Ensure compliance with all company policies, practices, and procedures, as well as federal, state, and local laws
- Complete opening and closing procedures, including replenishing merchandise, recovering the store, and processing shipments
- Meet merchandise processing standards and maintain an organized work area
- Adhere to Loss Prevention practices and report potential incidents to ensure shortage control and protect company assets
- Maintain a safe work environment and report potential hazards to management
- Participate in inventory preparation and assist with other tasks as assigned
- Report to work as scheduled, record time accurately, and remain flexible to meet business needs
- Follow all company operational guidelines, processes, and procedures
- Review bulletin boards daily
- Demonstrate a desire to learn and navigate company computer systems
- Perform register transactions quickly and efficiently
- Be proficient in using Distributed Order Maintenance (DOM's) and StyleFinder to locate product and process transactions accurately
- Operate the phone, answering calls with a greeting, transferring, and placing calls on hold
- Operate and understand the functions of the Point of Sale (POS) system
- Understand and articulate the company's brand positioning, including current marketing initiatives, markdowns, and lifestyle concepts
- Live the company's purpose, values, and behaviors in all interactions
- Participate in store meetings and attend training sessions
- Proactively use associate education tools to build product and styling knowledge
- Embody the brand by adhering to company dress code guidelines
- Packages and wraps client purchases according to company standards
- Client Service: Ability to function as a role model, ensuring the client remains the top priority
- Follow Directions: Ability to prioritize and meet deadlines with minimal supervision
- Merchandising: Knowledge of visual standards and techniques, and ability to implement and maintain with company guidelines
- Communication: Communicate effectively with clients, management, business partners, and team members
- Accuracy: Ability to handle cash and provide change without error
- Schedule: Remain flexible in scheduling to meet business needs
- Physical: Ability to lift and carry up to 20 pounds occasionally, maneuver around the sales floor and stock room
- Minimum Requirements: High School Diploma or GED
- Minimum one year sales associate or relevant experience in the services industry with proven results
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