Technical Support Specialist

5 days ago


Hatfield, Massachusetts, United States Envista Holdings Corporation Full time
Job Title: Technical Support Analyst

Job Summary:

The Technical Support Analyst will provide exceptional customer support and technical expertise to resolve complex issues related to imaging products. This role requires strong interpersonal skills, a customer-focused approach, and the ability to troubleshoot hardware and software issues.

Key Responsibilities:

  • Troubleshoot and resolve technical issues with imaging products via phone, email, and remote control software.
  • Provide technical account management and support to customers, including training and quality assurance.
  • Document and log all calls in the CRM system.
  • Collaborate with product development teams to resolve issues and improve product quality.
  • Perform other duties as assigned by the supervisor.

Requirements:

  • Minimum high school diploma or equivalent.
  • 1-2 years of experience in a customer support role or equivalent.
  • 3-4 years of experience in troubleshooting hardware and software in a technical field.
  • Intermediate knowledge of MS Office, including Word and Excel.

Preferred Qualifications:

  • 2-year college degree in a related field.
  • Experience with CRM systems and SAP.
  • Knowledge of dental or medical x-ray equipment.

Work Environment:

This role requires working standard departmental support hours (8am – 8pm EST Mon-Fri), holidays, and overtime.

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