Technical Support Specialist
5 days ago
Job Summary:
The Technical Support Analyst will provide exceptional customer support and technical expertise to resolve complex issues related to imaging products. This role requires strong interpersonal skills, a customer-focused approach, and the ability to troubleshoot hardware and software issues.
Key Responsibilities:
- Troubleshoot and resolve technical issues with imaging products via phone, email, and remote control software.
- Provide technical account management and support to customers, including training and quality assurance.
- Document and log all calls in the CRM system.
- Collaborate with product development teams to resolve issues and improve product quality.
- Perform other duties as assigned by the supervisor.
Requirements:
- Minimum high school diploma or equivalent.
- 1-2 years of experience in a customer support role or equivalent.
- 3-4 years of experience in troubleshooting hardware and software in a technical field.
- Intermediate knowledge of MS Office, including Word and Excel.
Preferred Qualifications:
- 2-year college degree in a related field.
- Experience with CRM systems and SAP.
- Knowledge of dental or medical x-ray equipment.
Work Environment:
This role requires working standard departmental support hours (8am – 8pm EST Mon-Fri), holidays, and overtime.
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