Customer Success Representative

4 days ago


Union City, New Jersey, United States Comcast Full time
Company Overview
Comcast is a Fortune 50 leader in the media and technology industry. We strive to create innovative experiences for our customers through cutting-edge products and services.

Salary
The estimated annual salary for this role is $55,786, based on a base pay of $20/hour and a targeted commission of $7,690. This amount may vary depending on individual performance and location.

Job Description
As a Sales Consultant - Bilingual Spanish, you will be responsible for assisting and consulting with customers on our products and services. Your primary goal is to provide a world-class sales and service experience by utilizing your knowledge, skills, and technology. You will work with moderate supervision and be accountable for individual results and team impact.

Core Responsibilities
• Represent our products and services by sharing and demonstrating product and sales know-how with customers.
• Provide product demonstrations to educate customers on full product capabilities and increase their experience.
• Take a customer-first approach with all customer interactions, listening and evaluating customer needs, and providing appropriate solutions.
• Achieve sales and customer experience goals and objectives.
• Provide comprehensive customer onboarding activities and ensure customers fully understand how to use and handle all company products/services and gain their consent.

Requirements
• High School Diploma / GED
• 2-5 years of relevant work experience
• Strong communication and interpersonal skills
• Ability to work a flexible schedule, including evenings, weekends, and holidays
• Bilingual Spanish required

Benefits
Comcast offers a range of benefits, including medical/dental/vision insurance, 401(k) matching, discounted services, Xfinity Mobile discounts, and many more. Additionally, we offer development and advancement opportunities, parental leave, vacation, employee resource groups, and more.

Others
Comcast is an equal opportunity employer and welcomes applications from diverse candidates. We believe that diversity and inclusion are key to driving innovation and success.

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