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Customer Service Ambassador
2 months ago
At SupplyOne, Inc., we are seeking a highly skilled and customer-focused Customer Service Representative to join our team. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our internal and external customers, ensuring timely and accurate order management, and serving as a liaison between sales, purchasing, design, manufacturing, and shipping.
Key Responsibilities:- Order Management: Process and confirm orders, generate standard quotes, and communicate with customers to ensure timely and accurate order fulfillment.
- Customer Communication: Respond to customer inquiries, resolve issues, and provide proactive support to ensure customer satisfaction.
- Inventory Management: Maintain accurate inventory levels, monitor customer min/max, open orders, and back orders to ensure timely and accurate delivery.
- Collaboration: Work closely with sales, purchasing, design, manufacturing, and shipping teams to ensure seamless communication and coordination.
- Customer Service Experience: 1 year of customer service experience, preferably in a similar industry.
- Microsoft Office: 1 year of experience with Microsoft Office, including Excel, Word, and Outlook.
- 401(k) Matching: Company-matched 401(k) plan to help you save for your future.
- Dental and Health Insurance: Comprehensive dental and health insurance plans to ensure your well-being.
- Paid Time Off: Generous paid time off policy to allow you to recharge and relax.
- Professional Development: Opportunities for professional growth and development to help you advance in your career.
Our office is located in a convenient location, and we offer a collaborative and dynamic work environment. If you are a customer-focused individual with excellent communication skills and a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity.
