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Customer Service Ambassador

1 month ago

Tucson, Arizona, United States SupplyOne, Inc. Full time
Customer Service Representative Job Description

Mission of the Role: As a Customer Service Representative at SupplyOne, Inc., you will provide exceptional service to our customers, modeling the company's values and creating lasting partnerships. You will serve as a critical point of contact for order management, service, support, problem-solving, and project information for internal and external customers.

Key Responsibilities:
  • Process and confirm orders, and communicate what needs to be ordered, the day they are received.
  • Generate standard quotes within 24-48 hours of receipt.
  • Answer phones by the 3rd ring, and all emails by the end of each day.
  • Build, maintain, and keep price lists current to protect and maintain GP margins.
  • Build accurate specs and inventory items within 24-48 hours.
  • Resolve customer problems and elevate issues immediately to an acceptable, timely, and appropriate resolution.
  • Monitor customer min/max, open orders, back orders, and inventory levels, alerting customers immediately to changes to deliver in full, on time, and in spec (DIFOTIS).
  • Use independent discretion, judgment, and decision-making skills to achieve quality and performance standards.
  • Serve as a liaison with sales, purchasing, design, manufacturing, and shipping.

Benefits:
  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Health insurance
  • Paid time off
  • Professional development assistance
  • Referral program
  • Vision insurance

Requirements:
  • 2 years of experience

Work Schedule:
  • Day shift

Work Setting:
  • In-person

Experience:
  • Customer service: 1 year (Preferred)
  • Microsoft Office: 1 year (Preferred)