Client Service Representative

4 weeks ago

Columbia, Tennessee, United States Baird Full time

About the Role:

As a Client Specialist at Baird, you will play a vital role in providing exceptional client service and operational support for our Financial Advisors. This is an exciting opportunity to join a team of passionate professionals who are dedicated to achieving great results for our clients and giving back to the communities where we live and work.

Key Responsibilities:

  • Provide exceptional client service and operational support for one or more Financial Advisors, following a wealth management or portfolio management business approach.
  • Gain knowledge of and leverage partnership with Baird's Corporate Resource Groups to provide the best wealth management solutions to clients.
  • Answer all incoming phone calls and handle as appropriate, managing client needs where possible and advising Financial Advisors of action taken.
  • May schedule client appointments and/or conference room for appointments.
  • Assemble/generate materials, including paperwork and reports, for client meetings.
  • Understand and ensure business adherence with firm and financial industry regulatory policies.
  • May manage FA and Team's social media presence (website, LinkedIn, Twitter, etc.).
  • Maintain Client Relationship Management (CRM) system for Financial Advisor(s), as well as leverage the platform to manage the client relationship through mailings, reporting, e-mail tracking, and more, with the goal of implementing well-defined client service models.
  • May organize and coordinate seminars and client events at the direction of Financial Advisor(s). Develops client lists, designs material and seminar/meeting content, coordinates PowerPoint presentations, and follows through with client contact.
  • Seek ways to enhance FA(s) business effectiveness and marketability.
  • Initiates and completes all transactions required to fully service client accounts, i.e., paperwork, correspondence, client request fulfillment, and special projects as needed.
  • May enter security orders, including stocks, bonds, fixed income, options, annuities, and other investment vehicle orders per Financial Advisors' instructions or upon client's verbal direction.
  • May also provide back-up to other teams and the branch when necessary, as well as perform other duties and special projects as necessary.
  • Proactively review investment opportunities on a daily basis and notify Financial Advisor(s) to take action on those opportunities with the goal of driving the Financial Advisors' business.
What We Offer:
  • Flexible work-life balance is promoted.
  • Fast-paced environment that will enable you to grow as a professional.
  • Team of associates passionate about achieving great results for clients and giving back to the communities where we live and work.
  • Unique culture that values diverse backgrounds and perspectives while emphasizing teamwork and a strong sense of partnership.
  • A strong, stable employee-owned firm recognized as a great place to work since 2004.
  • Baird provides significant technology training, plus extensive one-on-one training and support.
Requirements:
  • 2+ years of prior industry and/or administrative work experience.
  • Active Securities Industry Essentials (SIE) Exam, Series 7, and Series 66 or Series 63 and Series 65 licenses or be willing to study and obtain within 18 months of hire. Training and resources to be provided and paid for by Baird.
  • Focus on excellent client service.
  • Proficient in Microsoft Office suite (Word, Excel, PowerPoint) with the ability to learn and effectively navigate Baird's Private Wealth Management technology platforms.
  • Excellent verbal and written communication skills; ability to adeptly exchange ideas and information.
  • Detail-oriented with an emphasis on accuracy.
  • Strong organizational skills, consistent ability to prioritize workflow of team to achieve specific goals in a timely manner.
  • Understands compliance regulations and correspondence policies. Maintains client confidentiality in all situations.
  • Good analytical and critical problem-solving skills.
  • Bachelor's degree preferred, not required.

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