Global Incident Resolution Specialist

2 weeks ago


Seattle, Washington, United States Amazon Web Services, Inc. Full time
About the Role

AWS Support is seeking a skilled technical professional to join our team as a Global Incident Resolution Specialist. This role is responsible for providing technical leadership and support for large-scale customer impacting incidents.

As a Global Incident Resolution Specialist, you will be part of a high-performing team that works together to resolve complex technical issues and provide exceptional customer experiences.

We are looking for a highly motivated and experienced technical professional who can lead the resolution of critical incidents and provide technical guidance to our internal teams.

This is a challenging role that requires strong technical skills, excellent communication skills, and the ability to work effectively in a fast-paced environment.

Key Responsibilities:

  • Lead the resolution of large-scale customer impacting incidents
  • Provide technical guidance and support to internal teams
  • Collaborate with cross-functional teams to resolve complex technical issues
  • Develop and maintain technical knowledge and skills
  • Provide exceptional customer experiences

Requirements:

  • Bachelor's degree in Computer Science, Engineering, or related field
  • 2+ years of technical support experience
  • Experience with AWS services and/or other cloud offerings
  • Strong technical skills and knowledge of distributed computing environments
  • Excellent communication and leadership skills

About the Team

Our team is a collaborative and dynamic group of technical professionals who are passionate about delivering exceptional customer experiences.

We are committed to innovation, continuous learning, and growth, and we are looking for like-minded individuals who share our values and passion for technical excellence.



  • Seattle, Washington, United States Amazon Full time

    About the RoleAWS Support is seeking a skilled Incident Management Engineer to join our team. This role requires strong analytical skills, technical expertise, and excellent communication abilities to drive resolution of large-scale customer impacting incidents.The successful candidate will possess a proven track record of delivering results, with a strong...


  • Seattle, Washington, United States Snowflake Computing Full time

    Snowflake Computing is seeking a Senior Major Incident Manager to provide exceptional support to our customers during critical situations. As a key member of our Cloud Service Management team, you will be responsible for coordinating efforts to resolve major customer issues, collaborating with on-call engineers, and developing strong partnerships with...


  • Seattle, Washington, United States KPMG Full time

    Job SummaryKPMG is seeking a Senior Transfer Pricing Dispute Resolution Specialist to join our Washington National Tax - Tax Controversy - Dispute Resolution practice. The ideal candidate will have a strong background in transfer pricing controversy services and experience working with multinational clients.ResponsibilitiesProvide tax and transfer pricing...


  • Seattle, Washington, United States Community Passageways Full time

    Job SummaryCommunity Passageways seeks a skilled Critical Incident Responder to provide compassionate on-scene violence interruption, crowd control, de-escalation, and stabilization at scenes of violence. This role is an integral part of the Critical Incident Response System and requires training in crowd control, de-escalation, and stabilization.Key...


  • Seattle, Washington, United States Johnson Controls Full time

    Job Title OverviewJohnson Controls International plc. is seeking a highly skilled Global Security Operations Specialist to join our team. This role is a critical part of our organization's security operations, requiring a professional who can provide alarm and incident monitoring and dispatching, emergency and non-emergency security messaging, and incident...

  • IT Support Specialist

    4 weeks ago


    Seattle, Washington, United States Saxon Global Full time

    Job SummaryAs an IT Support Specialist at Saxon Global, you will play a critical role in ensuring the smooth operation of our IT systems and infrastructure. Your primary responsibility will be to provide technical support to our employees, resolving hardware and software issues in a timely and efficient manner.Key ResponsibilitiesProvide first-level...


  • Seattle, Washington, United States Henry Schein Full time

    Job SummaryThis position is responsible for implementing the strategy, development, implementation, and maintenance of the information security program across Incident Response and Threat Hunting. This is a medium-level, conceptual, as well as hands-on position that requires general security experience, as well as Incident Response and Threat Hunting...


  • Seattle, Washington, United States Fund for Global Health Full time

    Fund for Global Health is a leading advocacy organization dedicated to amplifying the impact of U.S. global health aid in preventing death and disability.We are seeking a skilled Global Health Advocacy Fellow to join our national team of citizens who are constituents of key Members of Congress on the Congressional subcommittees of Appropriations that fund...


  • Seattle, Washington, United States Amazon Full time

    We're seeking a talented Software Development Manager III to join our AWS Incident Prevention team. As a key member of our team, you'll be responsible for designing, planning, and delivering AWS global infrastructure services.Our team owns the design, planning, delivery, and operation of all AWS global infrastructure. We're the people who keep the cloud...


  • Seattle, Washington, United States Starbucks Full time

    Job SummaryWe are seeking a highly skilled Cybersecurity Incident Response Engineer, Senior to join our team at Starbucks. As a key member of our cybersecurity team, you will be responsible for investigating and responding to cybersecurity incidents, ensuring the security and integrity of our systems and data.Key ResponsibilitiesIncident Response: Identify,...

  • Security Engineer

    3 weeks ago


    Seattle, Washington, United States Amazon Full time

    About the RoleAmazon's Customer Logistics Security team is seeking a highly skilled Security Engineer to join our team. As a Security Engineer, you will be responsible for responding to security incidents, conducting analysis of threats, and providing security services to safeguard sensitive data within our Fulfillment Centers and Physical Stores...


  • Seattle, Washington, United States Amazon Full time

    Job SummaryThe Amazon Web Services team is seeking a highly skilled Security Incident Response Engineer to lead the response to security issues across the largest cloud provider in the world. As a key member of our global team, you will thrive in dynamic and ambiguous situations, thinking like both an attacker and defender, while working through the entire...


  • Seattle, Washington, United States Cherokee Nation Technologies Full time

    Job Summary: We are seeking an experienced Information Technology Support Specialist to join our team at Cherokee Nation Technologies. The successful candidate will provide Tier Two support for WADS IT requests and resolve technology issues in an expedient manner.Key Responsibilities:Take full ownership of the resolution process from initial contact with the...


  • Seattle, Washington, United States Thomson Reuters Full time

    About the RoleWe are seeking a highly skilled and experienced Senior Specialist Legal Editor, Antitrust (Global) to join our team. As a key member of our global content team, you will be responsible for setting the strategic direction and driving the content plan for our Global Antitrust resources.Key Responsibilities:Develop frameworks for content on key...


  • Seattle, Washington, United States Insight Global Full time

    We are seeking a highly skilled Senior Financial Operations Specialist to join our team at Insight Global. As a Senior Financial Operations Specialist, you will play a vital role in overseeing our financial systems and delivering reporting solutions that meet our accounting and financial reporting requirements.The ideal candidate will have 5+ years of...


  • Seattle, Washington, United States Qualtrics Full time

    Job SummaryWe are seeking a highly skilled Global Employee Relations Leader to join our team at Qualtrics. As a key member of our HR organization, you will be responsible for developing and executing a comprehensive employee relations strategy that aligns with our company's vision, values, and global business objectives.This role will oversee the creation...


  • Seattle, Washington, United States Qualtrics Full time

    Job SummaryThe Global Employee Relations Expert will be responsible for developing and executing a comprehensive employee relations strategy that aligns with our company's vision, values, and global business objectives.This individual will oversee the creation and implementation of policies and practices designed to foster a positive work environment,...


  • Seattle, Washington, United States SysMind Tech Full time

    Job Title: Azure Cloud Infrastructure SpecialistJob Summary: We are seeking a highly skilled Azure Cloud Infrastructure Specialist to join our team at SysMind Tech. As a Senior Azure Engineer, you will be responsible for designing, implementing, and managing cloud infrastructure solutions using Azure services. Key Responsibilities:• Demonstrating in-depth...


  • Seattle, Washington, United States Qodoro Global LLC Full time

    Job OverviewWe are seeking a compassionate and vigilant Overnight Dog Care Specialist to join our team at Qodoro Global LLC. As a key member of our overnight staff, you will be responsible for the supervision and care of dogs staying in our facility during the hours of 10:30 PM to 7:00 AM.Key Responsibilities:Monitor the health and behavior of all dogs...


  • Seattle, Washington, United States Qualtrics Full time

    Job SummaryWe are seeking a highly skilled Global Employee Relations Leader to join our team at Qualtrics. As a key member of our organization, you will be responsible for developing and executing a comprehensive employee relations strategy that aligns with our company's vision, values, and global business objectives.Key ResponsibilitiesOversee the creation...