Technical Support Specialist
2 weeks ago
We are seeking a highly skilled Technical Support Specialist to join our team at Diagnostica Stago, Inc. As a Technical Support Specialist, you will be responsible for providing technical assistance and troubleshooting to customers, ensuring the optimal operation of our diagnostic equipment.
Key Responsibilities- Provide technical support and troubleshooting to customers via phone, email, and on-site visits
- Install and configure diagnostic equipment at customer sites
- Develop and maintain knowledge of our diagnostic products and services
- Collaborate with cross-functional teams to resolve customer issues and improve service delivery
- Document and record customer interactions and issues
- Bachelor's degree in a related field or equivalent experience
- 3+ years of experience in technical support or a related field
- Ability to travel up to 75% of the time
- Strong communication and problem-solving skills
Why Join Us?
We offer a dynamic and supportive work environment, competitive compensation and benefits package, and opportunities for professional growth and development.
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