Technical Support Specialist
4 weeks ago
We are seeking a dedicated and tech-savvy Member Support Analyst to join our team in Nashville, TN. In this role, you will provide Tier 1 technical support to a base of accounts, assisting members with incident resolution and handling service requests across various system and web applications.
This is an excellent opportunity for individuals who excel in customer service, are passionate about solving problems, and are looking for a long-term career path within our organization.
Key Responsibilities- Provide first-level technical support for member incidents and requests, focusing on system/web application issues.
- Collaborate with internal teams, external vendors, and hospital representatives to resolve issues and answer general inquiries.
- Act as a liaison, building strong relationships with both members and vendors.
- Log and track all service requests, ensuring incidents are resolved within expected timeframes.
- Educate and train members on system usage, addressing their concerns and inquiries professionally.
- Maintain up-to-date knowledge of contracts, system applications, and policies to better support members.
- Follow up on unresolved incidents and requests, ensuring proper documentation and communication.
- Strong customer service skills, including professional phone etiquette and excellent communication abilities.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and the ability to learn new applications quickly.
- Basic data analytics skills and ability to manage multiple applications for task completion.
- Excellent problem-solving abilities and strong attention to detail.
- Ability to work independently and handle multiple priorities in a fast-paced environment.
We are committed to providing an excellent member support experience while fostering a positive and growth-oriented workplace. We offer competitive compensation, opportunities for career development, and a supportive team environment.
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