Customer Service Representative

1 week ago


Colchester, Illinois, United States Land of Lincoln Credit Union Full time

**Job Summary**

We are seeking a highly skilled Customer Service Representative to join our team at Land of Lincoln Credit Union. As a Customer Service Representative, you will be responsible for providing excellent member service by performing accurate transactions, listening to members' needs, and identifying opportunities to share products and services that best serve them.

The ideal candidate will have strong interpersonal skills, attention to detail, and basic computer skills. Confidentiality and professionalism are must-haves in all aspects of service.

**Key Responsibilities:**

  • Reflect the credit union's core values and provide courteous, professional, and timely member service.
  • Receive and process deposits, cash, and withdrawals, verifying signatures and member balances.
  • Assist with mail and email transactions, and maintain knowledge of credit union products and services.
  • Promote and explain various credit union services, including loans, IRAs, certificates, safe deposit boxes, and debit and credit cards.
  • Receive and process payments, generate member receipts, and balance cash drawers.
  • Count, check, and package coins and currency, and report any discrepancies to the supervisor.
  • Ensure the teller station is properly stocked and report any malfunctions of equipment.

**Requirements:**

  • High School Diploma or equivalent.
  • Availability during branch hours and to work at alternate Branch locations if assigned.
  • Preferred qualifications: knowledge of bookkeeping and minimum 1 year of cash handling/teller experience.


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