Pet Resort Customer Support Specialist

3 days ago


Colchester, Illinois, United States Destination Pet LLC Full time

We are seeking a skilled and customer-focused individual to join our team at Gagnon's Pet Resort as a Customer Service Representative. This role is responsible for delivering exceptional service to our clients and their pets, ensuring their experience with us is memorable and positive.

As a key member of our front-line team, you will be the first point of contact for many of our customers, providing information about our services, responding to inquiries, and resolving any issues that may arise. Your strong communication skills, attention to detail, and ability to work in a fast-paced environment will make you an asset to our team.

This is a fantastic opportunity for someone who is passionate about animals and customer service to join a dynamic and growing company like Destination Pet LLC. If you have a genuine interest in providing excellent customer care and are looking for a challenging and rewarding role, we encourage you to apply.

Salary: $16.00 per hour ( DOE ).

Responsibilities:

  • Supports Mission, Vision and Values of Destination Pet.
  • Sells the services and products of the facility to prospective customers.
  • Tours prospective clients and visitors through the facility.
  • Answers the telephone, receives and provides appropriate information according to established procedures.
  • Welcomes clients and pet guests and ensures pet guests have the proper up-to-date vaccination records.
  • Responsible for cash management including accepting cash, check and credit card payments for services and for end-of-day cash drawer balance.
  • Explains company and facility policies to customers in a positive manner.
  • Responds to customer complaints in a professional, courteous manner and acts to satisfactorily resolve the problem; elevates to supervisor as needed.
  • Escorts pet guests to/from their enclosure and provides water as needed.
  • Operates the Point-of-Sale system.
  • Responsible for maintaining the appearance and cleanliness of the lobby and other public areas.
  • Completes all required training and attends training sessions as needed/assigned.
  • Treats customers, guests, visitors and co-workers in a professional, courteous manner.
  • Assists other associates as needed.

Requirements:

Expertise & Experience:

  • High School Graduate or Equivalent.
  • Minimum of 1-year experience in a customer service role or retail sales experience.
  • Must have ability to resolve problems quickly and professionally.
  • Must have strong communication and interpersonal skills.
  • Customer Service experience a plus.
  • Must have excellent telephone skills.
  • Must be able to utilize a multi-line phone system and work on a computer system.
  • Displays a professional manner at all times.

Physical:

  • Must be able to work evenings, weekends and holidays.
  • Must frequently lift 40 pounds.
  • Must be able to stand, walk and climb stairs frequently.
  • Must be able to handle dogs on leashes.
  • Must be able to work in an environment with exposure to disinfectant/sanitation chemicals, animal dander and excretions.

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