Technical Support Specialist for Enterprise Systems

6 days ago


Ocoee, Florida, United States V2Soft Full time
About the Role

We are seeking a highly skilled Technical Support Specialist to join our team in providing top-tier support for our enterprise systems. As a key member of our IT department, you will be responsible for ensuring the smooth operation of our hardware and software infrastructure.

Job Responsibilities
  • Hardware and Software Support: Install, configure, and troubleshoot computer hardware, software, systems, mobile devices, printers, and scanners.
  • Audiovisual Support: Assist in coordinating audiovisual setups and video conferencing support, including knowledge of virtual meeting applications (MS Teams, Zoom, GoTo) and audiovisual equipment (Microsoft Teams Rooms certified).
  • System Monitoring and Maintenance: Monitor and maintain computer systems using company-provided tools, such as Active Directory and Microsoft Endpoint Configuration Manager (MECM).
  • Problem-Solving and Troubleshooting: Identify and diagnose hardware, software, or network-related problems and develop plans to resolve, repair, or replace resources as needed.
  • Process Improvement: Recommend strategies to increase efficiencies by implementing new practices, devices, and/or software.
Requirements
  • IT Experience: Preferably with IT enterprise experience.
  • Certifications and Education: High school diploma or equivalent; additional certifications or relevant education is a plus.
  • Soft Skills: Ability to learn new systems and software in a fast-paced environment, strong problem-solving skills, critical and analytical thinking, ability to adapt to change, manage multiple priorities, and work independently or as part of a team.
About V2Soft

V2Soft is a global company headquartered in Bloomfield Hills, Michigan, with locations in Mexico, Italy, India, China, and Germany. We provide high-performance technology solutions to solve real business problems and promote diversity in the workplace.

Estimated Salary Range:

$65,000 - $90,000 per annum, based on location and experience.



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