Technical Solutions Analyst

1 day ago


Honolulu, Hawaii, United States Hawaiian Telcom Full time
Job Title:

Technical Solutions Analyst

Job Summary:

Hawaiian Telcom is seeking a Technical Solutions Analyst to provide hardware and software support to our employees via phone, email, and onsite. The ideal candidate will have a solid understanding of current operating systems and applications, excellent customer service skills, and the ability to solve basic hardware and software issues.

Key Responsibilities:
  • Provide remote and on-site support to employees
  • Manage Help Desk tickets and escalations
  • Manage critical issues and document customer interactions
  • Train users on best practices and special projects as required
Requirements:
  • Bachelor's degree in computer science or information technology preferred
  • 1 to 2 years of IT experience or 2 to 3 years of Customer service experience
  • Must have a valid driver's license and A+ Certification preferred
Working Conditions:

The Technical Solutions Analyst will work in a fast-paced environment and must be able to lift/carry up to 50 lbs.

What We Offer:

Hawaiian Telcom offers a competitive salary and benefits package, as well as opportunities for professional growth and development.



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