Technical Solutions Analyst
3 weeks ago
We are seeking a highly skilled Technical Solutions Analyst to join our team at altafiber. As a Technical Solutions Analyst, you will provide hardware and software support to our employees via phone, email, and onsite. This role requires strong analytical and problem-solving skills to diagnose and resolve complex technical issues.
Key Responsibilities- Provide remote and on-site support to employees
- Manage Help Desk tickets and escalations
- Manage critical issues and document customer interactions
- Train users on best practices and special projects as required
- Bachelor's degree in computer science or information technology preferred
- 1 to 2 years of IT experience or 2 to 3 years of customer service experience
- Must have a valid driver's license and A+ Certification preferred
- Excellent customer service skills
- Highly organized to manage Help Desk tickets
- Ability to solve basic hardware and software issues
- Knowledge of popular operating systems, software applications, and remote connection systems
Must be able to lift/carry up to 50 lbs.
Supervisory ResponsibilityNo supervisory responsibility
Salary Range$55,000 to $77,000
We are committed to providing a safe and healthy work environment for our employees. We want to remind applicants that altafiber never seeks payment from job applicants and only reaches out from official email addresses. We encourage applicants to apply through our website at altafiber Careers for added security.
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