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Product Support Manager

2 months ago

Costa Mesa, California, United States Dayton T. Brown, Inc. Full time
Job Description:

Product Support Manager

Dayton T. Brown, Inc. is seeking a highly skilled Product Support Manager to join our team in Costa Mesa, CA. As a Product Support Manager, you will be responsible for providing Integrated Product Support for various program contracts to an OEM customer.

Key Responsibilities:
  • Work onsite to assist with product support planning in coordination with designated OEM program managers.
  • Support Technical Interchange Meetings (TIMs) and provide monthly reports of planned and worked tasks.
  • Attend Program Integrated Project Team (IPT), In Process Review (IPR) meetings, and Logistics/Product Support meetings.
  • Attend Preliminary Design Review (PDR) and Critical Design Review (CDR) meetings.
  • Provide input into the program logistics/product support, technical publications and/or training (WBS) section of the Integrated Master Schedule (IMS).
  • In-depth knowledge of Contract Data Requirement Lists (CDRL), Subcontract Data Requirements Lists (SDRL), and Data Item Descriptions (DID) associated with Logistics, Technical Publication and Training development.
  • Understanding of technical manual development IAW standards such as S1000D, NAVAIR, NAVSEAINST 4160, MIL-STD-3031, MIL-STD-3048, and MIL-STD-40051.
  • Responsible for planning and coordinating work with Dayton T. Brown program managers across the division, ensuring planned and actual work are monitored, risks and solutions are raised, mitigated, and monitored.
  • Always be on the lookout for new opportunities for business development within the supporting OEM.
  • Responsible for developing evaluation methods to assess program strengths and identify areas for improvement.
  • Assist with technical proposals in response to RFPs as it relates to Product Support requirements, to provide resource and technical solutions.
  • Knowledge of project management principles, planning, and the ability to measure both program and individual job performance.
  • Strong oral and written communication, analytical, and critical thinking capabilities.
  • Strong understanding of business management and financial principles.
  • Ability to work in pressure situations and meet tight deadlines.
Requirements:
  • Bachelor's Degree in Logistics, Engineering, Business Management, or a related discipline.
  • 10+ years of applicable experience in the development and implementation of product support strategies ensuring supportability is considered throughout the system product life cycle.
  • 5+ years of experience in a management role.
  • Strong experience with the elements of Integrated Product Support (IPS) throughout the product lifecycle.
  • Experience in the development of proposals and the associated impact of cost and schedule.
  • Experience with presentations to senior managers, executives, and/or program leadership.
  • Understanding of Total Lifecycle Systems Management (TLCSM).
  • Experience with USAF, USA, USN, and USMC acquisition development program offices.
  • Familiar with ACAT I, ACAT II, and ACAT III programs.
  • DAWIA Acquisition Logistics certification at Level I, II, or III is highly desirable.
  • Military aviation operations and/or maintenance experience a plus.
  • Instructional System Design and curriculum development experience a plus.
  • Strong computer skills; must be proficient in all Microsoft Office applications.
  • PMP Certification a plus.
  • Agile Certification a plus.
  • Be able to travel, as required.
  • Must have an active DoD SECRET clearance.
What We Offer:
  • Tuition reimbursement.
  • A stable, successful organization.
  • Innovative work environment.
  • Advancement potential.
  • Private medical, vision and dental insurance.
  • Profit sharing, 401K with company match.
  • Work/Life balance and family values.