I3 ACD Infrastructure Technician

1 week ago

Greenbelt, Maryland, United States Systems Integration Inc Full time
Job Responsibilities

The I3 ACD Infrastructure Technician will play a crucial role in ensuring the reliability and performance of our I3 ACD system. Key responsibilities include troubleshooting IT issues, identifying root causes of outages, and providing consulting services to improve system efficiency. Additionally, the successful candidate will be responsible for documenting system components, wiring, and cross-connects, as well as managing Remedy tickets/queues for proper workflow and resolution of faults.

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