Senior Telecommunications Engineer

6 days ago


Greenbelt, Maryland, United States Systems Integration Inc Full time

Company Overview

Systems Integration Inc is a leading provider of cutting-edge telecommunications solutions.

 

Salary and Benefits

We offer an estimated salary range of $70,000 - $100,000 per year, commensurate with experience.

 

Job Description

We are seeking a highly skilled Senior Telecommunications Engineer to join our team. The ideal candidate will have expertise in designing, operating, administering, maintaining, and provisioning complex telecommunication systems.

The successful candidate will be responsible for:

  • Assisting with the design, operation, administration, maintenance, and provisioning of the I3 ACD system
  • Maintaining servers with the latest software release and security compliance with all Army information assurance requirements
  • Providing customized call trees, interactive voice recordings, and routing configurations based on customer requirements
  • Providing end user training and technical support to system customers
  • Upgrading projects to the I3 ACD and supporting systems for the improvement of service quality and capacity
  • Troubleshooting IT issues and determining root causes of outages and system failures
  • Providing consulting and analyzing system improvements and enhancements to meet customer requirements
  • Providing reports on the system's health, performance, and capacity as required
  • Documenting all system components, wiring, cross-connects, and demarcation points
  • Managing Remedy tickets/queues for proper workflow and resolution of faults
  • Attending meetings, workgroups, forums, and Tiger teams as needed

 

Required Skills and Qualifications

To be successful in this role, you will need:

  • Certification on the Interactive Intelligence, ICCE, I3 platform
  • Security+ Certification
  • Top Secret Clearance Required
  • High School Diploma or GED
  • 2 years of college, technical, or vocational school in telecommunications or a related field (and combination of education, training, or experience)

 

Benefits

We offer a comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off.



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