Lounge Operations Supervisor

4 days ago


Chicago, Illinois, United States Hyde Park Hospitality Full time
Role Summary

The Airport Lounge Supervisor is responsible for executing policies, procedures, and brand standards to achieve guest satisfaction through coordinating administrative and operational activities of assigned team members at The Club lounge inside the Chicago Midway Airport.

Main Responsibilities
  • Oversight of shifts, hold pre-shift huddles, and complete shift notes.
  • Meet guest needs through communication and courteous guest service skills.
  • Ensure that guests are satisfied with their experience at the lounge through regular interactions with guests.
  • Responsible for coordination of assigned team members in accordance with the Company's policies and applicable laws.
Skills and Qualifications
  • Previous experience in guest service or hospitality, preferably in a supervisory role.
  • Demonstrated leadership and management skills, with the ability to motivate and inspire teams.
  • Excellent communication and interpersonal skills, with the ability to present information effectively to guests and colleagues.
  • Able to maintain composure under pressure and awareness of surroundings and cultural differences.
  • Requires ability to lift and/or move up to 40 pounds and stand during entire scheduled shift.
  • Able to work rotating shifts, including weekends and holidays.
  • Must be able to pass and obtain security background check and clearance to work in airport environment.

Estimated Salary: $22-$25 per hour.



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