Support Representative Team Member

3 weeks ago


West Chester, Pennsylvania, United States Lasko Products Full time
About the Job

As a Support Representative Team Member, you will play a critical role in ensuring customer satisfaction and loyalty. You will be responsible for handling customer inquiries, resolving issues, and providing product information.

Salary Range: $50,000 - $70,000 per year, depending on experience.

Job Description

This role involves working in a fast-paced contact center environment, utilizing retail performance tracking tools, compiling data, and troubleshooting general information. You will also collaborate with team members across the organization to execute seasonal programs.

Responsibilities
  • Process customer information and purchase orders
  • Connect with customers via phone, email, and chat
  • Communicate with Sales, Manufacturing, and Shipping
Requirements
  • High School Diploma or GED equivalent
  • Ideally 3+ years of call center experience
  • Problem-solving skills
  • Excellent verbal and written communication skills
About Us

Lasko Products is a family-owned business with a rich history of innovation and quality. We design, manufacture, and distribute a wide range of products, including portable fans, heaters, humidifiers, air purifiers, and ventilation systems.



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