Clinical Triage Nurse

2 weeks ago

Denver, Colorado, United States Summit Medical Consultants PLLC Full time
Job Summary

Summit Medical Consultants PLLC is seeking a skilled Clinical Triage Nurse to join our Clinical Triage Team. As a key member of our team, you will be responsible for prioritizing and handling clinical phone calls within the LPN scope of practice, serving as a bridge between pharmacies and mid-levels/Physicians, and communicating with providers regarding questions or issues.

Key Responsibilities:

  • Prioritize and handle clinical phone calls within the LPN scope of practice in alignment with standing orders.
  • Serve as a bridge between pharmacies and mid-levels/Physicians to resolve pharmacy-related concerns.
  • Communicate with providers regarding questions or issues, recording detail in the EHR system.
  • Monitor the message threads closely and promptly follow up according to established protocols.
  • Process incoming paperwork and forward it to the designated provider for signature.
  • Act as a liaison between patient families and providers, addressing messages, resolving issues, and offering support within the LPN scope of practice.
  • Maintain professionalism and courtesy during phone interactions, adhering to outlined timeframes for returning calls.
  • Participate in monthly Team Meetings, Triage Meetings, and other instructed gatherings.
  • Adapt to evolving workflows in a growing practice, recognizing that duties may change periodically to meet practice needs.
  • Maintain frequent and prompt communication with the Triage Manager and all providers throughout the day.
  • Travel to multiple facilities of the practice, as needed and as directed.
  • Conduct Chronic Care Management patient chart reviews, telephone calls, and related documentation.
  • Immediately escalate any issues to the managers.
  • Fulfill any additional duties and tasks as assigned and required.
  • Provide a precise and detailed daily account of time allocation.
  • Assist in various administrative tasks, as instructed and as necessary.
  • Take on-call Triage Nurse shifts and rotate holiday coverage with the Triage Team.

Department Expectations:

  • Serve as a central communication hub among providers, facility partners, patients, patient families, and outside vendors.
  • Address practice protocol appropriately and meticulously document all interactions with patients, families, and facilities.
  • Ensure accurate documentation for prescriptions, verbal orders, and clinical telephone calls is a key responsibility for all Nursing team members.
  • Assess the quality of patient care delivered by the Nursing team and coordinate patient care services with patients, staff, physicians, and other departments.
  • Provide case management support and coordinate care management programs.
  • Regular travel to facilities is required to conduct chronic care management visits.
  • Work schedule is FT days 40 hr/week and at least two weekends a month.

Requirements:

  • Active LPN Colorado nursing license.
  • 2 years clinical nursing experience in the post-acute care setting preferred.
  • 1 year administrative experience.

Benefits:

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Health insurance
  • Paid time off
  • Vision insurance

Medical Specialties:

  • Geriatrics
  • Internal Medicine
  • Primary Care
  • Urgent Care

Physical Setting:

  • Acute care
  • Long-term care
  • Nursing home
  • Rehabilitation center

Standard Shift:

  • Day shift

Work Location:

  • Denver

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