Telehealth Triage Nurse

4 days ago


Denver, Colorado, United States Rightway Healthcare Full time
About the Role

As a Telehealth Triage Nurse with Rightway Healthcare, you will play a critical role in supporting our members in navigating, accessing, and managing their care needs. Under the general supervision of the Clinical Lead, you will perform clinical triage, condition support, care planning, clinical education, and care coordination functions to ensure our members receive the best possible care.

Key Responsibilities
  • Clinical triage to assess the severity of patient health concerns using evidence-based protocols and algorithms to direct care to the right healthcare resource in a timely manner without compromising quality or safety.
  • Clinical navigation support to include condition education, care options, and planning, care compliance, medication adherence, shared decision support, and care coordination.
  • Collaborate with Rightway providers to determine the best clinical options for complex patient healthcare needs.
  • Accurately document symptoms, nursing assessment, guidance provided, and member/caller response.
  • Act as a health advocate and supporter in the member's healthcare journey.
  • Proactive outreach engagement of high-risk, rising risk, and gap in care members to assist them in making necessary lifestyle and behavior changes.
  • Coordinate completion of screening services in high-risk patients by providing care management and adherence follow-up and care coordination support.
  • Develop effective collaboration and working relationships across the Navigation team and organization.
  • Maintain a patient-centric, customer-driven professional attitude.
Requirements
  • RN, ADN or BSN degree
  • Holds an active RN license in a compact state
  • 5+ years of clinical experience required, preferably in family medicine
  • Triage nursing experience desired
  • Care management/chronic condition support experience desired
About Rightway Healthcare

Rightway Healthcare is on a mission to harmonize healthcare for everyone, everywhere. Our products guide patients to the best care and medications by inserting clinicians and pharmacists into a patient's care journey through a modern, mobile app. We're a front door to healthcare, giving patients the tools they need along with on-demand access to Rightway health guides, human experts that answer their questions and manage the frustrating parts of healthcare for them.

We're headquartered in New York City, with a satellite office in Denver. Our clients rely on us to transform the healthcare experience, improve outcomes for their teams, and decrease their healthcare costs.

Our Values
  • We are human first
  • We redefine what is possible
  • We debate then commit
  • We cultivate grit
  • We seek to delight

We're seeking team members who will embody these values and help us achieve our mission to improve healthcare outcomes for everyone, everywhere.


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