Patient Experience Ambassador

4 days ago


Pasadena, California, United States Kaiser Permanente Full time
About Us

Kaiser Permanente is a leading healthcare organization dedicated to providing high-quality, patient-centered care. Our mission is to improve the health of our members and the communities we serve.

Job Description

The Service Representative is responsible for providing exceptional customer service to patients and families, responding promptly to their needs and resolving issues efficiently. This includes acting as the first point of contact for patients, assisting them through the registration process, and ensuring accurate completion of necessary paperwork.

Key Responsibilities:
  • Customer Service: Provide exceptional customer service to patients and families, responding promptly to their needs and resolving issues efficiently.
  • Patient Registration: Act as the first point of contact for patients, assisting them through the registration process and ensuring accurate completion of necessary paperwork.
  • Coordination of Services: Coordinate services to address patient needs related to benefits, finance, and other member services.
  • Flexibility and Adaptability: Demonstrate flexibility when addressing various member issues and needs related to operations and member services.
Qualifications:
  • High school diploma or equivalent required; relevant experience in customer service or medical office background preferred.
  • Must successfully pass basic computer literacy test and demonstrate keyboarding proficiency.
  • Ability to work in a fast-paced environment and meet established department performance standards and guidelines.
Benefits:
  • We offer a comprehensive benefits package, including medical, dental, and vision coverage, as well as 401(k) matching and paid time off.
  • Our employees also enjoy access to on-site fitness centers, employee assistance programs, and educational opportunities.
Salary: $45,000 - $65,000 per year

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