Technical Support Specialist

21 hours ago


New Haven, Indiana, United States Creative Financial Staffing Full time
Job Overview:

We are seeking an experienced Technical Support Specialist to join our team at Creative Financial Staffing. This role is perfect for individuals with a passion for troubleshooting technical issues, managing software updates and installations, and assisting with hardware setup and configuration.

Key Responsibilities:
  • Help Desk Support: Serve as the first point of contact for resolving computer issues, password resets, and addressing basic technical inquiries.
  • Software Support: Assist with installing, updating, and configuring software applications to ensure seamless integration with our systems.
  • Hardware Support: Provide assistance with setting up and configuring computers, printers, and other hardware devices to optimize performance.
  • Project Support: Participate in ongoing IT projects, including data entry, documentation, and testing tasks to ensure successful project delivery.
  • Network Design & Implementation: Collaborate with our team to design, install, and configure network infrastructure, including switches, cameras, and other related equipment.
  • Network Monitoring & Troubleshooting: Assist in monitoring network performance and identifying and resolving network-related problems to maintain optimal system functionality.
  • Documentation & Reporting: Contribute to documenting network configurations and generating performance reports to facilitate informed decision-making.
Required Qualifications:
  • Education: Completion or enrollment in a relevant degree program (e.g., Computer Science, Information Technology, Network Engineering, or a related field) is preferred.
  • Technical Skills: Basic understanding of computer hardware, software, operating systems, and networking concepts is essential.
  • Problem-Solving: Ability to identify and troubleshoot technical issues efficiently is crucial.
  • Communication Skills: Strong ability to communicate effectively with both technical and non-technical users is vital.
  • Familiarity with Operating Systems: Experience with Windows, macOS, and Linux environments is required.
  • Experience: Hands-on experience troubleshooting software and hardware issues is necessary.
  • Networking Knowledge: Basic understanding of networking concepts and protocols is essential.
Preferred Qualifications:
  • Prior relevant work experience in an IT support role is highly desirable.
  • Personal projects demonstrating technical skills are encouraged.
  • Familiarity with networking protocols and advanced networking concepts is beneficial.
Salary and Benefits:

The estimated annual salary for this position is $60,000 - $80,000, depending on experience. Our comprehensive benefits package includes health insurance, retirement savings plan, and paid time off.


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