Restaurant Operations Manager

3 weeks ago

Minneapolis, Minnesota, United States Famous Dave's Full time
Job Summary

We are seeking an experienced and skilled Assistant General Manager to join our team at Famous Dave's of America, Inc. The successful candidate will be responsible for assisting the General Manager in the profitable operation of the restaurant, ensuring exceptional guest experiences, and maintaining high standards of quality and service.

Key Responsibilities
  • Assist the General Manager in the overall operation of the restaurant, including managing staff, controlling costs, and maintaining high standards of quality and service.
  • Develop and implement strategies to increase guest counts and sales, while ensuring exceptional guest experiences.
  • Partner with the General Manager to recruit, hire, train, develop, retain, supervise, appraise, discipline, terminate, and schedule employees to ensure successful restaurant operations.
  • Ensure proper management of the facility and equipment, including preventive maintenance, energy conservation, repairs, and security measures.
  • Responsible for acceptable scores on all health department and QRE audits, while adhering to company guidelines for financial responsibility.
  • Partner with the General Manager to ensure employee awareness, understanding, and execution of all company Human Resources Policies and Procedures.
  • Responsible for analyzing results and developing or implementing corrective action plans during their shift.
  • Develop guest loyalty through quality of operation, personalized customer attention, and staff development.
  • Responsible for achieving budgeted profit levels.
  • Attend scheduled management, regional, and company meetings; make presentations as requested. Give input in the formulation of plans and programs; meet established objectives.
  • Exhibit integrity in all actions by ensuring secure transportation of daily bank deposit(s) during each shift.
  • Demonstrate a passion to serve by showing up in a pressed shirt, clean pants, non-slip shoes, and name tag at all times.
  • Can work flexible hours, handle a variety of shifts, and be punctual as required by the operation of the restaurant.
  • Enthusiastically acknowledge guests with the company's five-foot rule.
  • Perform all other assigned projects and duties.
Requirements
  • Must be 18 years or older for our family dining restaurants and 21 years or older in our casual dining restaurants.
  • Directly responsible for the supervision of approximately 20-50 non-exempt employees during their shift(s).
  • Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems in accordance with ABRH's Human Resources Policies and Procedures and vision, values, and culture.
  • Valid driver's license and car insurance.
  • Certification through Management Training Program(s) is required after hire.
  • Serve Safe Food and/or Serve Safe Alcohol Certifications also a plus.
Skills and Knowledge
  • Possess a thorough understanding of BOH and FOH operating and management techniques as they apply to the restaurant industry.
  • Strong communication and organizational skills are essential, as well as the ability to effectively train, coach, evaluate, and discipline employees.
  • Ability to read and analyze financial statements, troubleshoot when necessary, and quickly respond to information.
  • Must be able to display ongoing proficiency in the use of all restaurant equipment.
  • Ability to communicate the English language clearly, simply, and accurately through both proper written and verbal skills.
  • Bilingual is a plus.
  • Uses sound judgment in day-to-day decisions by applying the company's vision, values, and culture.
Education and Experience
  • Successful completion of required training, including reading training materials, watching videos, and completing on-the-job checklists and written quizzes.
  • A degree in Hospitality, Business, or Hotel/Restaurant Management or other related field is preferred.
  • A minimum of one year of prior managerial experience or supervisor experience is required.
Work Specifications

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.

When performing the duties of this job, the employee is frequently required to move throughout the workplace; sit, use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; balance, stoop, kneel, and verbally communicate.

The employee is occasionally required to lift and/or move up to 50 pounds.

Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

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