Emergency Roadside Assistance Technician

4 weeks ago


California USA, United States AAA Northern California, Nevada & Utah Full time
Job Summary

We are seeking a skilled and experienced Emergency Roadside Assistance Technician to join our team at AAA Northern California, Nevada & Utah. As a key member of our roadside assistance team, you will be responsible for providing exceptional service to our members by responding to emergency calls, performing vehicle recoveries, and providing technical assistance.

Key Responsibilities
  • Respond to emergency calls and provide technical assistance to members in need of roadside assistance.
  • Operate a service vehicle and towing equipment to recover stranded vehicles.
  • Perform simple diagnostics and troubleshooting on vehicles to identify the root cause of the issue.
  • Provide outstanding customer service and build relationships with members to ensure their satisfaction and loyalty.
Requirements
  • Must possess a valid driver's license with a safe driving record.
  • Must be at least 21 years of age.
  • Two years of experience in a customer contact role.
  • Education and training in automotive repair or a related field.
  • ASE Certification preferred.
Work Environment

As an Emergency Roadside Assistance Technician, you will work outdoors in various weather conditions and traffic situations. You will be required to lift and carry tires and parts, weighing up to 50 pounds, and work in a fast-paced environment.

Starting rates vary by region, ranging from $20.00 to $24.50 per hour, with potential for additional incentives based on quality and productivity.



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