Technical Service Specialist
7 days ago
Metalcraft of Mayville is an Equal Opportunity Employer, committed to diversity and inclusion in the workplace.
Job Summary:We are seeking a highly skilled Technical / Field Service Technician to join our team in Houston/South Texas. As a Technical / Field Service Technician, you will be responsible for providing technical support to dealers and customers in the specified territory, resolving issues, and providing training and support to dealers.
Responsibilities:- Handle dealer and customer technical support calls, emails, and on-site visits.
- Manage and prioritize workload demands efficiently.
- Communicate with Scag Regional Sales Managers on service, warranty, and parts concerns.
- Assist dealers and end-users with machine troubleshooting and diagnosis.
- Provide in-field on-site support assistance to dealers.
- Follow all corporate procedures and objectives while representing Scag Power Equipment.
- Associated degree in Technical Service or equivalent combination of education and experience.
- Minimum 2-3 years of related experience.
- Advanced hydraulic and electrical knowledge, including the ability to read and interpret schematics.
- High School Diploma.
- Competitive Pay
- Paid Holidays & Vacation
- Air Conditioned Facility
- $2.00/hour shift premium for 2nd & 3rd shift
- Advancement Opportunities
- Free Health Clinic
- On-the-job training
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