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Laundry Operations Manager
2 months ago
Job Summary:
The Laundry Supervisor is a key member of the Great Wolf Resorts team, responsible for overseeing the laundry department to ensure operational excellence and high-quality service. This role requires strong leadership skills, attention to detail, and a commitment to maintaining a clean and organized work environment.
Key Responsibilities:
- Manage the scheduling of laundry personnel to ensure adequate staffing and efficient operations
- Develop and implement training programs for new employees and provide ongoing coaching and feedback to team members
- Oversee the processing of laundry, including washing, drying, folding, and storage, to ensure timely completion and high-quality results
- Ensure the laundry department area is maintained in a clean and organized manner, with all equipment and supplies properly stored and maintained
- Monitor and maintain mechanical equipment, reporting any issues to the engineering team for repair
- Provide performance feedback and coaching to team members to ensure high-quality service and efficient operations
- Manage inventory of laundry chemicals and ensure proper usage and storage
- Conduct regular inspections to ensure compliance with company standards and regulations
Requirements:
- Previous experience in a supervisory or leadership role, preferably in a laundry or housekeeping environment
- Strong leadership and communication skills, with the ability to motivate and coach team members
- Ability to work flexible schedules, including nights, weekends, and holidays as needed
- Successful completion of a background check and drug screen
Preferred Qualifications:
- Prior experience in a leadership or supervisory capacity, preferably in a laundry or housekeeping environment
- Strong analytical and problem-solving skills, with the ability to develop and implement process improvements
- Ability to work independently and as part of a team, with a strong commitment to customer service and quality
Physical Requirements:
- Able to lift up to 30 pounds and push/pull up to 100 pounds
- Able to bend, stretch, and twist, with the ability to stand for long periods of time
- Able to work with chemicals according to directions