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Lead Sales Associate

2 months ago

Rochester, Michigan, United States DSW Full time
Job Summary

The Lead Store Associate plays a vital role in driving sales and results at DSW. As a key member of the store team, this individual assists store management in all activities to achieve business objectives. The ideal candidate will demonstrate behaviors that align with the company values of Accountability, Collaboration, Humility, and Passion.

Key Responsibilities
  • Customer Service: Maintain a positive in-store experience by modeling exceptional customer service behaviors, redirecting associate behaviors to achieve store goals, and responding to customer requests and feedback with a high sense of urgency.
  • Inventory Management: Increase sales and success by maintaining sales floor and stockroom standards, enabling the flow of merchandise to ensure an appealing experience for consumers. Assist in planning and executing all inventory management-related activities, including freight receipt, placement, markdowns, and merchandise optimization.
  • Human Resources: Work closely with the store leadership team to understand and follow policy and procedure. Support team members by training, coaching, and providing feedback in an efficient manner. Provide feedback to the Store Manager on associate performance and communicate associate relations issues for follow-up.
Requirements
  • Minimum 2 years retail experience
  • Minimum high school graduate or equivalent
  • Good verbal and written communication skills
  • Professionalism