Service Department Manager

3 weeks ago


Crockett, Texas, United States United Ag & Turf Full time

**Job Title:** Service Department Manager

**Location:** United Ag & Turf locations across Texas, Oklahoma, and Arkansas.

**Estimated Salary:** $60,000 - $80,000 per year.

United Ag & Turf is a John Deere Dealership with multiple locations across Texas, Oklahoma, and Arkansas. We strive for exceptional customer experience throughout all our locations and departments including parts, sales, service, and transportation.

Purpose: Manage service operations within the dealership to maximize return on investment by optimizing Service Department processes to ensure internal and external customer satisfaction. Grow profitable service labor sales and exercise disciplined expense control.

Responsibilities:

  • Manage the entire work order cycle process; generation through closing and invoicing for customer and internal work.
  • Sell service labor and parts ensuring all techs are highly productive so that budgets and goals are met.
  • Work with Service Manager to identify and execute continuous process improvements.
  • Communicate, enforce and monitor effective Service Department processes to ensure internal and external customer satisfaction.
  • Schedule and assign jobs and work areas to employees in the Service Department according to their skills and knowledge.
  • Review work orders for completeness and accuracy prior to customer billing.
  • Ensure all service Warranty and Product Improvement Programs are completed, submitted to Centralized Warranty Administrator within the required timeframe to receive maximum credit.
  • Ensure all departmental tools, equipment, and vehicles are in good working order.
  • Actively coach, develop and help employees grow their capabilities.
  • Proactively seek and participate in available company-sponsored training, in an effort to develop and advance knowledge base and skill set.
  • Maintain a positive and professional working relationship with peers, management, and support resources, with a constant commitment to teamwork and exemplary customer service.
  • Ensure that company's reputation and image in the community is consistent with company Core Values.

Requirements:

1+ years experience in Service Department operations. Ability to use standard desktop load applications such as Microsoft Office and internet based functions. Ability to write and speak effectively to individuals and groups. Ability to effectively lead a team and hold people accountable. Familiar with John Deere and competitive products. Basic understanding of financial principles relative to Service Department operations. Ability to analyze and interpret internal reports. Ability to work extended hours and weekends as needed. Excellent customer service skills. High School Diploma or equivalent experience.

Benefits:

  • Competitive Salary plus bonus.
  • 401K Match.
  • Health Benefits.
  • Paid Holidays and Paid Time Off.


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