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Customer Service Operations Leader

2 months ago

Saint Hilaire, Minnesota, United States Executive Recruiting Consultants Full time

Customer Service Operations Leader

COMPANY PROFILE:

Our client, a prominent entity in the Sioux Falls, SD region, stands as a leader in its sector, recognized for excellence among its peers. With three decades of growth and expansion into a global enterprise, this organization boasts a substantial workforce. If you seek a transformative career opportunity in a dynamic environment where your dedication is valued, this company offers a pathway to achieve your professional aspirations while embracing innovative technologies and strategies.

WHAT THE COMPANY WILL OFFER YOU:

- Positive Company Culture.

- Competitive Salary Range: $60,000 - $85,000+

- Comprehensive benefits package including health, dental, vision, flexible spending accounts, life insurance, health savings accounts, and more; all available from the first of the month following your hire date.

- Disability coverage after 90 days of employment.

- Competitive 401k plan with immediate company matching.

- Additional perks such as discounts on home and auto insurance, Employee Assistance Program (EAP), fixed Paid Time Off (PTO), 11 paid holidays, cafeteria services, on-site fitness center, and recreational activities like sand volleyball.

- Casual dress code.

- Monthly social gatherings.

Enjoy the assurance of stability in this role as the organization continues to grow and thrive.

THE ROLE YOU WILL PLAY:

- Supervise 3 Supervisors and a total of 75 team members within the customer service center.

- Propel business outcomes by fostering a culture of accountability, consistency, and quality.

- Mentor team members across all dimensions to guarantee exceptional customer experiences.

- Formulate strategic objectives for the team and outline actionable steps to achieve these goals.

- This position may require adherence to a set or rotating schedule, including some on-call responsibilities.

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