Call Center Professional

4 days ago


Denver, Colorado, United States Angela Scribe Full time

We are looking for a highly skilled Inbound Call Specialist to join our team at Angela Scribe in Denver, CO. This full-time position comes with an estimated salary of $50,000 - $65,000 per year.

Job Description:

The successful candidate will be responsible for handling inbound calls, providing customer support, and resolving issues related to products or services. To excel in this role, you should possess excellent communication and problem-solving skills, as well as the ability to work in a fast-paced environment.

Responsibilities:
  • Answer incoming calls, respond to customer inquiries, and resolve issues related to products or services.
  • Provide accurate and timely information to customers regarding products, services, and company policies.
  • Document customer interactions, including inquiries, complaints, and resolutions, into the system.
  • Educate customers on products and services, promoting upselling and cross-selling opportunities.
  • Escalate complex issues to higher-level staff or departments when necessary.
  • Maintain accurate records of customer interactions and performance metrics.
Requirements:
  • High school diploma or equivalent (college degree preferred).
  • Excellent communication and interpersonal skills.
  • Strong problem-solving and analytical skills.
  • Ability to work in a fast-paced, dynamic environment.
  • Proficient in using computer systems and call center software.
  • Ability to handle multiple tasks and prioritize responsibilities effectively.


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