Current jobs related to Call Center Director - Denver, Colorado - DH Pace

  • Call Center Specialist

    3 days ago

    Denver, Colorado, United States Denver Health Full time

    Job SummaryWe are seeking a skilled Call Center Specialist to join our team at Denver Health. As a key member of our customer service team, you will be responsible for responding to incoming calls, providing accurate information, and completing tasks in a timely manner.Key ResponsibilitiesAnswer incoming calls in a courteous and respectful manner.Provide...

  • Call Center Specialist

    3 weeks ago

    Denver, Colorado, United States AlphaGraphics - US636 Full time

    Job SummaryWe are seeking a Call Center Specialist to join our team at AlphaGraphics - US636. This is a full-time position located in Arvada, SE Denver and Golden.Key Responsibilities:Answering incoming customer calls and providing quotes and ordersCreating estimates for clients using our softwareFOLLOWING UP ON ESTIMATES CREATED THROUGH OUR CRM...

  • Call Center Specialist

    5 days ago

    Denver, Colorado, United States Denver Dumb Friends League Full time

    About Us">The Denver Dumb Friends League is a nonprofit organization dedicated to providing a safe haven for animals in need. Our mission is to end pet homelessness and animal suffering by providing a strong voice for those who cannot speak for themselves.">Job Summary">We are seeking an experienced Phone Support Agent to join our team. As a key member of...

  • Call Center Operations Manager

    3 weeks ago

    Denver, Colorado, United States BCI Acrylic Independent Dealers Full time

    About Us:BCI Acrylic Independent Dealers prides itself on delivering high-quality products and unparalleled customer experiences. Our innovative approach to bath remodeling has made us a leader in the industry. We are dedicated to empowering our team members to succeed and thrive in their roles. We are currently seeking an accomplished Call Center Manager to...

  • Healthcare Call Center Agent

    6 days ago

    Denver, Colorado, United States Denver Health Full time

    About the RoleWe are seeking a skilled Healthcare Call Center Agent to join our team at Denver Health. In this role, you will be responsible for answering incoming calls, providing information and assistance to patients and customers, and scheduling appointments with healthcare providers.Responsibilities and ExpectationsYour key responsibilities will...

  • Call Center Professional

    3 weeks ago

    Denver, Colorado, United States BeloForm Craft Full time

    BeloForm Craft is seeking an experienced Call Center Professional to provide exceptional service and support to customers in Denver, CO. The estimated salary for this position is $50,000 - $65,000 per year.About the Job:This role involves handling customer inquiries, resolving issues, and ensuring customer satisfaction through effective communication and...

  • Call Center Operations Leader

    3 weeks ago

    Denver, Colorado, United States The One Group Full time

    About This Role:The One Group is seeking a skilled Reservations Supervisor to join our team in Denver, CO. As a key member of our Call Center team, you will be responsible for overseeing the day-to-day operations, ensuring excellent customer service, and managing a team of Reservation Agents.Main Responsibilities:Oversight of Reservation Agents and...

  • Call Center Supervisor Role

    18 hours ago

    Denver, Colorado, United States The One Group Full time

    Job OverviewThe One Group is seeking a highly skilled Call Center Supervisor to oversee the day-to-day operations of the Reservations Department. This key role requires effective communication, strong leadership skills, and the ability to provide exceptional customer service.In this position, you will be responsible for ensuring that reservation agents are...

  • Call Center Operations Manager

    3 weeks ago

    Denver, Colorado, United States DH Pace Full time

    Job OverviewDH Pace Company, a leading distribution and construction organization, is seeking an experienced Call Center Operations Manager to lead our local market area team. This role offers the opportunity to drive efficiency, ensure exceptional customer service, and play a key role in achieving corporate goals.

  • Data Center Operations Director

    3 weeks ago

    Denver, Colorado, United States Rowan Digital Infrastructure Full time

    Job SummaryWe are seeking an experienced Data Center Operations Director to join our team at Rowan Digital Infrastructure. As a key member of our leadership team, you will be responsible for overseeing the operational success of our data center campuses and critical facilities. This role combines high-level strategic oversight, day-to-day operational...

  • Medical Director

    3 days ago

    Denver, Colorado, United States Physician Empire Full time

    Physician Empire is seeking a talented Medical Director to lead our Spine Center in Western Colorado. This is an exceptional opportunity for a Physician looking to join a thriving clinic with a strong referral stream and a comprehensive spine center model.**Location:** Our clinic is conveniently located in West Colorado, offering easy access to major cities...

  • RN Call Center Specialist

    4 weeks ago

    Denver, Colorado, United States Denver Health Full time

    This position offers an exciting opportunity for a dedicated RN to join our team in delivering exceptional patient care and education. Located near downtown Denver, our state-of-the-art facilities provide a stimulating work environment that aligns with our mission to serve the community.About the JobAssess patient status by asking direct questions to elicit...

  • Home-Based Customer Support Agent

    3 weeks ago

    Denver, Colorado, United States Frontline Call Center Full time

    At Frontline Call Center, we are committed to providing first-class customer service while utilizing technology to interact and solve problems every day. As a Home-Based Customer Support Agent, you will have the opportunity to work from the comfort of your own home and make a real difference in the lives of our clients.This role requires excellent...

  • Customer Service Team Member

    3 weeks ago

    Denver, Colorado, United States Frontline Call Center Full time

    Job Overview: At Frontline Call Center, we're seeking skilled customer service professionals to join our blended support team. As a home-based customer support specialist, you'll have the opportunity to work with multiple clients and resolve their customer service needs in a fast-paced environment.

  • Program Director at Crossroads Resource Center

    4 weeks ago

    Denver, Colorado, United States The Salvation Army USA Western Territory Full time

    Job OverviewThe Salvation Army USA Western Territory is seeking a highly motivated and experienced Program Director to lead our Crossroads Resource Center in Denver Metro. As a key member of our team, you will be responsible for creating a vision and providing leadership for the delivery of quality services provided at Crossroads Resource Center.

  • Customer Service Representative

    3 weeks ago

    Denver, Colorado, United States Frontline Call Center Full time

    We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at the Frontline Call Center. In this role, you will have the opportunity to work from home and provide exceptional support to our clients.As a blended agent, you will be responsible for handling inbound calls, emails, or chats for multiple accounts. You...

  • Medical Director

    2 days ago

    Denver, Colorado, United States Concentra Full time

    Overview:As a Medical Director at Concentra, you will play a pivotal role in shaping the future of occupational healthcare. With our driving purpose to provide superb patient and employer experience, we are committed to delivering high-quality care in an efficient and affordable manner. Our team remains focused on putting all customers first, displaying a...

  • Stone Center Sales Director

    6 days ago

    Denver, Colorado, United States Dal-Tile LLC Full time

    Role OverviewDal-Tile LLC seeks an exceptional Stone Center Sales Director to spearhead sales initiatives and drive business growth in assigned store coverage areas. The ideal candidate will possess excellent interpersonal, written, and verbal communication skills, along with strong analytical abilities.Job ResponsibilitiesAchieve revenue and budget...

  • Clinical Operations Director

    3 weeks ago

    Denver, Colorado, United States Crestmoor Care Center Full time

    Job Title: Clinical Operations DirectorWe are seeking a highly experienced and skilled Clinical Operations Director to join our team at Crestmoor Care Center. In this role, you will be responsible for overseeing the clinical operations of a specified nursing unit.About the Role:This is a full-time position that requires strong leadership and organizational...

  • Housing Clinical Director of Operations

    2 days ago

    Denver, Colorado, United States St. Francis Center Full time

    Job Overview:The St. Francis Center is seeking a skilled and compassionate Housing Clinical Director to oversee our Permanent Supportive Housing programs. As a key member of our team, you will be responsible for ensuring the success of our housing initiatives by providing leadership, guidance, and support to our staff and clients.In this role, you will have...

Call Center Director

3 weeks ago

Denver, Colorado, United States DH Pace Full time

We are looking for a highly motivated Call Center Director to join our team at DH Pace Company in Denver, Colorado. As a key member of our leadership team, you will drive efficiency, ensure exceptional customer service, and lead a high-performing team.

 

About the Role:

The successful candidate will be responsible for overseeing all call center activities, including inbound and outbound calls, developing and implementing solutions to improve service, efficiency, and productivity, and leading, coaching, and developing their team.

 

Key Responsibilities:

  • Develop and implement strategies to improve customer satisfaction, employee engagement, and operational efficiency.
  • Act as a liaison between customers, employees, subcontractors, and management to ensure effective communication.
  • Manage staffing levels, hire, train, and schedule employees to maximize operational efficiency and morale.
  • Collaborate with IT and operations teams to improve software systems and processes.
  • Monitor call center performance, track metrics, and implement corrective actions to meet company goals.

 

Requirements:

  • Bachelor's degree preferred.
  • Minimum 3 years of customer care/call center experience.
  • 2 years of management experience.
  • Strong proficiency in MS Office, telephony systems, and ERP/CRM software.
  • Excellent communication, time management, and conflict resolution skills.

 

Salary: $55,000 annually, dependent on experience and qualifications.

 

Benefits:

  • Paid time off plan (13 days accrued annually during the first year, 16 days accrued during the second year).
  • Paid Holidays (New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Day).
  • Floating Holidays (up to 2 floating holidays per year).
  • 401(k) retirement plan with employer match.
  • Company-paid life insurance, short-term disability, and long-term disability.
],