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Service Delivery Manager

2 months ago

North East, United States Imperial Cleaning Full time

About the Role:

Imperial Cleaning is a leading provider of professional cleaning services to a diverse range of clients, including retail, offices, medical facilities, schools, and commercial buildings. As a Regional Operations Manager, you will play a critical role in ensuring the delivery of exceptional service to our clients, while driving business growth and profitability.

Key Responsibilities:

  • Establish and maintain strong relationships with clients to understand their needs and expectations.
  • Conduct regular site inspections to ensure compliance with company standards and service level agreements.
  • Identify and resolve any issues or deficiencies, and implement corrective actions to prevent recurrence.
  • Manage employee performance and ensure compliance with company policies and procedures.
  • Develop and implement strategies to increase sales and revenue growth within the region.
  • Monitor and control costs to ensure profitability and efficiency.
  • Collaborate with the operations team to identify and implement process improvements.
  • Provide exceptional customer service and respond promptly to client inquiries and concerns.

Requirements:

  • Proven track record of success in managing and leading teams in the commercial cleaning industry.
  • Strong communication and interpersonal skills, with the ability to build relationships with clients and colleagues.
  • Results-oriented and able to work in a fast-paced environment with multiple priorities.
  • Ability to analyze data and make informed decisions to drive business growth and profitability.
  • Knowledge of commercial cleaning operations and industry best practices.