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Retail Operations Assistant Manager

2 months ago


Honolulu, Hawaii, United States Sephora USA, Inc Full time
Assistant Store Manager - Sephora

Job Function: Retail - Leadership

Company Overview: At Sephora, we are dedicated to inspiring our clients, empowering our teams, and helping them achieve their fullest potential. We foster an environment where individuals are appreciated, and diversity is celebrated. Our global teams work tirelessly to fulfill our mission: to transform the perception of beauty by empowering the extraordinary within each individual. We are united by a shared vision - to redefine the future of beauty.

The Opportunity: At Sephora, our employees are the cornerstone of our success. We believe that the most effective way to deliver exceptional beauty products, services, tools, and experiences to our clients is by attracting, training, and engaging the finest talent in the industry. Our teams are committed to investing in our talent, both at our corporate headquarters and in our retail locations. We firmly believe (and our actions reflect this) that our employees are our greatest asset, and we strive daily to equip them with the knowledge and resources not only to complete their tasks but to feel inspired and confident while doing so.

Your Role at Sephora: As an Assistant Store Manager, you will play a crucial role in supporting the Store Manager in overseeing all store operations, ensuring exceptional client service, and driving sales performance. You will assist in leading a team of dedicated associates, cultivating a positive work atmosphere that promotes growth and development.

Key Responsibilities:

  • Support the Store Manager in managing daily store operations, ensuring a seamless and efficient client experience.
  • Collaborate in developing and executing strategies to enhance store sales and boost profitability.
  • Assist in monitoring and managing sales performance, service quality, and operational efficiency.

Team Leadership and Development:

  • Aid in leading, coaching, and motivating a team of associates to achieve or surpass sales objectives.
  • Conduct performance evaluations, oversee employee development, and provide continuous feedback.
  • Support the leadership team, ensuring effective collaboration and accomplishment of store objectives.

Client Satisfaction and Service:

  • Ensure high levels of client satisfaction through outstanding service.
  • Address client concerns and provide suitable resolutions.
  • Promote client loyalty programs and services to enhance client engagement and retention.

Store Standards and Compliance:

  • Maintain exceptional store conditions and visual merchandising standards.
  • Ensure adherence to company policies and procedures to uphold a safe and efficient work environment.
  • Uphold Sephora brand excellence in-store, ensuring a consistent and high-quality client experience.

Resource Management:

  • Assist in managing inventory levels to guarantee product availability.
  • Support the Store Manager in resource allocation and staffing management, ensuring optimal productivity and performance.

Qualifications/Experience:

  • Proven successful experience as a retail assistant manager.
  • 3-5 years of experience in managing a high-volume, complex retail or hospitality environment.
  • Strong leadership capabilities and business insight.
  • Excellent organizational skills.
  • Outstanding communication and interpersonal abilities.
  • A talent for attracting, identifying, and inspiring team members.
  • Flexible availability to accommodate a retail schedule.
  • Ability to lift and carry up to 50 pounds, bend/stretch to stock shelves, stand/walk the sales floor for the entire shift, and work in a fragrance-filled environment.
  • Adherence to Sephora's dress code and policies outlined in the Sephora Employee Handbook.

Compensation and Benefits: The annual base salary range for this position is competitive and commensurate with experience. Individuals in this role may also be eligible for performance-based bonuses. Sephora offers a comprehensive benefits package to full-time employees, including health, dental, and vision plans; a robust 401(k) plan; various paid time off programs; employee discounts; life insurance; disability insurance; flexible spending accounts; and an employee referral bonus program.

While at Sephora, you'll enjoy:

  • The People: You will work alongside some of the most talented leaders and teams – individuals you can take pride in collaborating with.
  • The Learning: We invest in training and developing our teams, and you will continue to evolve and enhance your skills through personalized career development plans.
  • The Culture: As a leading beauty retailer within the LVMH family, our reach is extensive, and our impact is global. Innovation is in our DNA, and at Sephora, all 40,000 passionate team members across 35 markets and 3,000+ stores are united by a common goal - to redefine the future of beauty.

Sephora is an equal opportunity employer and values diversity within our organization. We do not discriminate based on race, religion, color, national origin, ancestry, citizenship, gender, gender identity, sexual orientation, age, marital status, military/veteran status, or disability status. Sephora is committed to working with and providing reasonable accommodations to applicants with physical and mental disabilities. We will consider all qualified applicants with criminal histories in a manner consistent with applicable law.