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Implementation Project Manager

2 months ago

Lakeland, Florida, United States WELLDYNE Full time
Job Description

Overview

WellDyne is seeking a highly skilled Implementation Project Manager to oversee the successful implementation of our client services. This role requires strong project management skills, attention to detail, and excellent communication skills.

Key Responsibilities

  • Project Management: Expertly manage multiple projects to successful and timely conclusion, including measurement of milestones, alerting project participants to outliers and project status updates.
  • Client Support: Provide sales and client service support, including direct contact with customers and/or customer representatives.
  • Implementation Oversight: Oversee implementations, ensuring accuracy of information to both the plan sponsor and to members.
  • Interdepartmental Collaboration: Facilitate interdepartmental relations and communication as it specifically relates to managed accounts, including Finance, IT, Clinical, and other departments as needed.
  • Process Improvement: Facilitate/leadership role for implementation of SOPs, internal quality assurance, and efficiency to create an incredible service experience.
  • Reporting: Produce objective reporting to the WellDyne leadership team, regarding critical path items, opportunities, and overall customer standing.
  • Communication: Apply communication principles and appropriate positioning of information to deliver to various client types.
  • Analysis: Analyze workflows and efficiency with other department teams.
  • Industry Knowledge: Participate and understand ongoing PBM market trends, product knowledge, including national and PBM trends/benchmarks, pharmacology, company product offerings, PBM pricing, PBM capabilities, and limitations.
  • Software Expertise: Be an expert in software systems used by the PBM, as well as product offerings and services.
  • Post-Implementation Analysis: Conduct post-implementation analysis to identify areas for improvement, new process development to mitigate risks for future implementations.

Requirements

  • Education and Experience: A college four-year degree or a minimum of two years' experience in customer or client services or project management.
  • PBM Experience: PBM experience and/or project management work history.
  • Continuous Learning: Requires ongoing learning in the pharmacy benefit management industry and continuous product knowledge development in the areas of PBM, pharmacology, company-specific product offerings, pricing components, and company capabilities and limitations.

Skills and Abilities

  • Project Management: Ability to manage multiple projects to successful and timely conclusion.
  • Communication: Ability to communicate internally and externally with all levels of people in a manner which illustrates superior professionalism.
  • Leadership: Ability to prepare for, lead, and direct meetings, both internally and externally, with various group sizes.
  • Interpersonal Skills: Relationship-focused, with excellent interpersonal skills for dealing with clients, peers, other departments, and senior management.
  • Written Communication: Excellent written communication and documentation skills.
  • Project Planning: Advanced project planning skills with attention to detail, with the ability to prioritize and meet deadlines.
  • Problem-Solving: Must have the ability to use logical methods to address problems and develop effective solutions, ensuring customer expectations are met or exceeded.
  • Process Improvement: Must have the ability to view processes and suggest change in order to create or maintain the most efficient, timely, and accurate delivery.
  • Analysis: Ability to analyze, interpret, and organize information in a clear and concise manner.
  • Software Expertise: Must have expert-level knowledge of all desktop computer applications, including MS Office, including Outlook, Word, Excel, and PowerPoint.
  • Adaptability: Ability to adapt and be flexible in a variety of situations.
  • Time Management: Ability to multitask and possess excellent time management skills.
  • Independence: Must be able to work independently as well as support, contribute to, and lead teams.

What We Offer

  • Medical, Dental, and Vision Benefits
  • Medical Savings Account Options with Company Match
  • 401K after 90 days of employment
  • Employee Assistance Program
  • Life and Supplemental Insurance
  • Educational Reimbursement
  • Paid Time Off
  • Career Pathing

Work Environment/Physical Demands

This position is in a typical office environment, which requires prolonged sitting in front of a computer. Requires hand-eye coordination and manual dexterity sufficient to operate standard office equipment, including operation of standard computer and phone equipment. Some travel may be required.