Operations Supervisor for Express Flooring

6 days ago


Tempe, Arizona, United States Express Flooring LLC Full time
About the Opportunity

We are seeking an experienced Operations Supervisor to join our team at Express Flooring. As a key member of our customer service department, you will be responsible for leading and managing our call center operations during evening shifts.

Key Responsibilities:
  • Oversee and manage a team of scheduling specialists to achieve exceptional customer service and support.
  • Analyze performance metrics to identify trends, opportunities, and areas for improvement.
  • Develop and implement strategies to improve team performance and efficiency.
  • Serve as a point of escalation for complex or specialized customer issues.
  • Foster a positive and supportive work culture that encourages teamwork, collaboration, and continuous learning among call center staff.
Requirements:
  • 4-5 years of supervisory experience in a call center environment.
  • Experience in sales, call center operations, or the home improvement industry.
  • Clear and concise oral and written communication skills.
  • Solid understanding of call center operations and performance metrics.
  • Excellent interpersonal skills and ability to lead and work within a team.
Salary Range:

The salary range for this position is $57,000-$60,000 per year, based on candidate experience and relevant certifications.



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