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Clinical Support Specialist

2 months ago

Tallahassee, Florida, United States Memorial Healthcare System Full time

Location:
Pembroke Pines, Florida

At Memorial Healthcare System, our mission is to enhance the health, well-being, and overall quality of life for those we serve.

Our steadfast dedication to our service vision is what sets us apart and forms the core of The Memorial Experience.

Overview:
This role involves executing standard clinical and administrative tasks to support the designated department or office.

Key Responsibilities:
1. Review patient records to confirm that imaging is accessible and all relevant details are available to optimize appointments.

2. Assess and document Social Determinants of Health. Offer education and resources as necessary.

3. Engage with patients in the practice to ensure that an Excellent Patient Experience is achieved.

4. Under the guidance of a physician, physician assistant, nurse practitioner, or nurse, assist in conducting patient evaluations and treatments.


5. Accurately gather and record patient vital signs, height, weight, and take a brief medical history regarding current ailments or injuries, medications, allergies, required screenings, and other relevant information as appropriate.

6. Activate My Chart Accounts when applicable. Ensure Telehealth connectivity for scheduled appointments and troubleshoot as necessary.

7. Follow up on reported concerns and assist with service recovery efforts.

8. Maintain medical equipment and supplies, including reordering, stocking, cleaning/disinfection per established protocols, and troubleshooting. Ensure examination areas are kept in order.

9. Manage and facilitate all in-basket messages and patient communications.

10. Monitor and relay changes in patient conditions. Document care provided. Offer discharge instructions and follow up with patients as needed. Recognize and seek assistance in emergency situations.

11. Perform administrative or clerical tasks as assigned, including scanning, reception, scheduling, data entry, and patient registration.

12. Conduct basic diagnostic procedures and specimen collection, including phlebotomy, splint application, and procedural tray/room preparation.

Required Competencies:
ACCOUNTABILITY, PATIENT ASSESSMENT, CUSTOMER SERVICE, RELATIONSHIP BUILDING, DISEASE PROCESS KNOWLEDGE, MEDICATION ADMINISTRATION, PATIENT AND FAMILY CENTERED CARE, PATIENT SAFETY, PROBLEM SOLVING, ADAPTABILITY, STANDARDS OF BEHAVIOR

Education and Certification Requirements:

Accredited Program:
Medical Assistant (Required) BLS American Heart E-Card (BLS AHA ECARD) - American Heart Association, BLS Certification Grace (BLS GRACE) - Employee Grace Period for Essential Credential, BLS Cert Red Cross (BLS RC) - Red Cross

Additional Job Information:

Complexity of Work:
This position requires critical thinking abilities, effective communication skills, sound judgment, and the capacity to work independently. Must be able to function in a high-pressure environment and take appropriate actions.

Required Work Experience:
No prior work experience is necessary.

Other Information:

Additional Information:
Employment in this role is contingent upon successful completion of a Level II Criminal History record check.

Candidates may be graduates of an accredited EMT (Emergency Medical Technician) or Medical Assistant Diploma program, possess Medical Assistant Registration or Certification, or have six (6) months of patient care experience.


Additional Education Info:

Six (6) months of patient care experience may substitute for graduation from an accredited Medical Assistant or EMT program.


Working Conditions and Physical Requirements:
Bending and Stooping = 60%
Climbing = 0%
Keyboard Entry = 60%
Kneeling = 40%
Lifting/Carrying Patients 35 Pounds or Greater = 20%
Lifting or Carrying Non-Patient = 40%
Lifting or Carrying 2501 lbs - 75 lbs Non-Patient = 0%
Lifting or Carrying > 75 lbs Non-Patient = 0%
Pushing or Pulling Non-Patient = 40%
Pushing or Pulling > 75 lbs Non-Patient = 0%
Reaching = 40%
Repetitive Movement Foot/Leg = 0%
Repetitive Movement Hand/Arm = 40%
Running = 0%
Sitting = 40%
Squatting = 0%
Standing = 60%
Walking = 60%
Audible Speech = 40%
Hearing Acuity = 40%
Smelling Acuity = 0%
Taste Discrimination = 0%
Depth Perception = 40%
Distinguish Color = 40%
Seeing - Far = 0%
Seeing - Near = 0%
Biohazardous Waste = 60%
Biological Hazards - Respiratory = 60%
Biological Hazards - Skin or Ingestion = 60%
Blood and/or Bodily Fluids = 60%
Communicable Diseases and/or Pathogens = 60%
Asbestos = 0%
Cytotoxic Chemicals = 0%
Dust = 0%
Gas/Vapors/Fumes = 0%
Hazardous Chemicals = 0%
Hazardous Medication = 0%
Latex = 0%
Computer Monitor = 60%
Domestic Animals = 0%
Extreme Heat/Cold = 0%
Fire Risk = 0%
Hazardous Noise = 0%
Heating Devices = 0%
Hypoxia = 0%
Laser/High Intensity Lights = 0%
Magnetic Fields = 0%
Moving Mechanical Parts = 0%
Needles/Sharp Objects = 0%
Potential Electric Shock = 0%
Potential for Physical Assault = 0%
Radiation = 0%
Sudden Decompression During Flights = 0%
Unprotected Heights = 0%
Wet or Slippery Surfaces = 0%

Shift:
Days

Disclaimer:


This job description is not intended to be an exhaustive list of all responsibilities, skills, efforts, or working conditions associated with the position.

It is meant to indicate the general nature and level of work performed by employees in this classification.

Wages displayed on independent job boards reflect market averages and are not specific to any employer.

We encourage candidates to discuss actual pay rates with their Memorial Healthcare System recruiter during the hiring process.

Memorial Healthcare System is proud to be an equal opportunity employer committed to workplace diversity.


Memorial Healthcare System recruits, hires, and promotes qualified candidates for employment opportunities without regard to race, color, age, religion, gender, gender identity or expression, sexual orientation, national origin, veteran status, disability, genetic information, or any factor prohibited by law.

We are proud to offer Veteran's Preference to former military, reservists, and military spouses (including widows and widowers). Candidates must indicate their status on their application to take advantage of this program.

Employment is subject to post-offer, pre-placement assessment, including drug testing.

If you require reasonable accommodation during the application process, please reach out.