Quality Assurance Specialist

2 weeks ago

Saint Louis, United States Delta Dental of Missouri Full time
Job Overview

Are you dedicated to enhancing software quality and user satisfaction? Delta Dental of Missouri is seeking a meticulous Quality Assurance Analyst to be part of our Project Services Quality Assurance team. In this role, you will be responsible for crafting and implementing test strategies, pinpointing and managing defects, and facilitating both manual and automated testing initiatives across diverse systems and projects.

This position involves executing and developing system testing related to Project Services Quality Assurance across Enterprise Strategic Initiatives and Software Development Lifecycle (SDLC) projects or established standard work, including application management operational support as necessary. Software Quality Assurance (SQA) is a systematic approach to managing quality to ensure that the developed software or application adheres to well-defined, mutually agreed-upon requirements and quality standards.

Your responsibilities will include identifying, analyzing, and documenting defects found in software application functionalities, system outputs, screens, and content due to questionable system operations and inconsistencies. You will manage defects throughout the testing process and develop and utilize both manual and automated test scripts using established documentation methods and testing tools. This role requires interfacing with and addressing inquiries from various functional areas across multiple systems.

Key Responsibilities

  • Develop comprehensive Test Plans, Test Cases/Scripts, Test Data, and Traceability documentation.
  • Oversee defect management throughout the QA testing process.
  • Conduct QA through the execution of manual and automated test scripts.
  • Assist in the User Acceptance Testing (UAT) process by validating reported defects.
  • Support the automation of testing processes, contributing to the establishment and enhancement of these capabilities for improved efficiency and performance.
  • Collaborate effectively with various business divisions and technical teams.
  • Promote high-performance team dynamics through proactive engagement.
  • Provide precise and well-structured documentation, including defect templates, meeting notes, status reports, and user guides.
  • Facilitate training for QA team members and business users on new functionalities through live and recorded demonstrations.
  • Coordinate testing efforts with third-party vendors when applicable.
  • Perform predefined standard work to provide application management operational support and coordinate across departments.
  • Troubleshoot reported system issues and manage work order tickets as necessary.
  • Deliver user training and support for related applications.
  • Engage in other special assignments and related projects as requested.

Qualifications and Skills

  • A bachelor's degree in Computer Science, Information Technology, Mathematics, Engineering, or a related field, or equivalent experience.
  • A minimum of 3-5 years of experience in software testing within a technical environment, ideally as an SQA tester, business analyst, or in a similar technical writing role.
  • Lean Six Sigma Green Belt certification with 1-3 years of experience applying these principles is preferred.
  • Familiarity with application design concepts associated with software development.
  • Proficient in executing test plans and using various testing tools.
  • Strong skills in Microsoft Office, particularly in Word, Excel, PowerPoint, and Visio.
  • Excellent analytical and problem-solving abilities, with the capacity to communicate technical concepts clearly.
  • Self-motivated with a keen attention to detail and the ability to manage multiple priorities in a dynamic environment.
  • Exceptional interpersonal, verbal, and written communication skills.
  • A positive attitude and a commitment to sharing knowledge and expertise.

Work Environment

This position is based in a general office setting, which may require prolonged periods of sitting.

Physical Requirements

The physical demands of this role require the ability to focus on both distant and near objects clearly. Regular activities include sitting, talking, and hearing, along with frequent use of hands and arms to handle, feel, and reach, as well as operating a personal computer.

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