Credit Card Service Representative
3 weeks ago
As a Credit Card Specialist at Indiana Members Credit Union, you will play a vital role in providing exceptional service to our members by assisting with credit card inquiries, handling member service calls, and responding to online banking and mobile app messages.
Responsibilities:
- Investigate and resolve issues from incoming calls and online requests
- Determine the best course of action for handling charges on closed accounts
- Retrieve reports from core systems and other programs
- Utilize lending software to navigate and resolve member issues
- Answer member service calls and provide assistance
- Stay up-to-date on all credit union online and mobile products
- Correct monetary errors on credit card accounts
- Add new credit card applications to the system
- Order replacement cards and pins
- Update member information on the card system and mark cards for travel
- Review new accounts placed on the system by other representatives
- Assist colleagues with credit card issues and answer questions
- Handle live chats from members
- Respond to online banking and mobile app emails
- Multitask, handling multiple chats and emails simultaneously
- Demonstrate excellent written communication skills
- Stay knowledgeable about all credit union share account products and procedures
- Update core information as needed
- Research and resolve member problems
- Demonstrate strong computer skills
- Perform other duties as assigned
Requirements:
- 12 months of experience in a credit union or equivalent
- High School diploma or equivalent
- Strong communication, analytical, and organizational skills
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Electronic Services Representative
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Electronic Services Representative
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