Credit Card Service Representative

3 weeks ago


Marquand, Missouri, United States Indiana Members Credit Union Full time
Purpose:
As a Credit Card Specialist at Indiana Members Credit Union, you will play a vital role in providing exceptional service to our members by assisting with credit card inquiries, handling member service calls, and responding to online banking and mobile app messages.

Responsibilities:

  • Investigate and resolve issues from incoming calls and online requests
  • Determine the best course of action for handling charges on closed accounts
  • Retrieve reports from core systems and other programs
  • Utilize lending software to navigate and resolve member issues
  • Answer member service calls and provide assistance
  • Stay up-to-date on all credit union online and mobile products
  • Correct monetary errors on credit card accounts
  • Add new credit card applications to the system
  • Order replacement cards and pins
  • Update member information on the card system and mark cards for travel
  • Review new accounts placed on the system by other representatives
  • Assist colleagues with credit card issues and answer questions
  • Handle live chats from members
  • Respond to online banking and mobile app emails
  • Multitask, handling multiple chats and emails simultaneously
  • Demonstrate excellent written communication skills
  • Stay knowledgeable about all credit union share account products and procedures
  • Update core information as needed
  • Research and resolve member problems
  • Demonstrate strong computer skills
  • Perform other duties as assigned

Requirements:

  • 12 months of experience in a credit union or equivalent
  • High School diploma or equivalent
  • Strong communication, analytical, and organizational skills


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