Automotive Customer Service Representative

4 hours ago


Houston, Texas, United States Chastang Enterprises Full time
Job Overview

We are seeking a highly motivated Call Center Representative to join our dynamic team at Chastang Ford. As the first point of contact for online vehicle inquiries, you will play a vital role in providing exceptional customer service and ensuring a seamless experience for our customers.

Responsibilities
  • Conduct outbound calls daily, utilizing scripted dialogue to establish rapport and schedule sales appointments
  • Input and manage call data using CRM software
  • Track daily calls, emails, and appointments
  • Meet minimum call metrics and Key Performance Indicators (KPIs)
  • Address and overcome customer objections
Requirements
  • Sales experience preferred
  • Call center experience is a plus
  • Proficiency in basic computer functions and typing
  • Familiarity with customer service principles


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