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Sales Operations Leader

2 months ago

Auburn, United States Republic Services Full time

ABOUT REPUBLIC SERVICES

Republic Services, Inc. is a prominent player in the environmental services sector, offering a comprehensive range of products and services, including recycling, waste management, special waste handling, hazardous waste solutions, and field services. Our commitment to advancing circularity and supporting decarbonization is central to our mission of partnering with clients to foster a more sustainable future.

In recent years, Republic has achieved significant financial milestones, with total revenue reaching $14.9 billion and adjusted EBITDA at $4.4 billion. We cater to 13 million customers across over 1,000 operational sites, including collection and transfer stations, recycling centers, treatment facilities, and landfills.

While our operations span North America, we recognize that the collection, recycling, treatment, and disposal of materials are inherently local businesses, each with unique dynamics and opportunities. By merging local operational management with standardized practices, we enhance operational efficiencies while empowering local teams to make decisions closest to our customers.

Our diverse clientele, ranging from small businesses to large corporations and municipalities, seeks a partner with the expertise to effectively manage their various recycling and waste streams. They choose Republic Services for our unwavering commitment to exceeding expectations and supporting their sustainability objectives. Our 41,000 employees understand that our approach is as crucial as the services we provide.

OUR VALUES

  • Safety: We prioritize the well-being of our employees and communities.
  • Customer Commitment: We strive to surpass our customers' expectations.
  • Environmental Stewardship: We actively work to enhance our environment.
  • Results-Driven: We achieve outcomes through responsible practices.
  • Human-Centered: We honor the dignity and potential of every individual.

We take pride in our high employee engagement score of 86, fostering an inclusive culture where every voice is valued. In addition, our charitable initiatives positively impacted 4.6 million individuals through the Republic Services Charitable Foundation and local grants, focusing on sustainable community development.

POSITION OVERVIEW: The Sales Manager plays a pivotal role in strategizing, organizing, directing, and coordinating the sales activities within a designated division. This position is crucial for executing sales strategies aimed at maximizing sales volume, driving profitable growth, and fostering the professional development of the sales team.

KEY RESPONSIBILITIES:

  • Formulate and execute comprehensive business strategies and sales plans that align with the overall operational objectives of the business unit.
  • Develop sales forecasts and maintain accountability for achieving sales targets, including key performance metrics.
  • Lead a team of sales and administrative personnel, overseeing hiring, training, and performance management; conduct regular field training sessions with sales staff.
  • Support new customer acquisition, bid preparation, and customer retention initiatives.
  • Conduct regular meetings with sales personnel to review sales activities, customer retention efforts, and performance against goals.
  • Proactively engage with assigned accounts to identify customer needs and resolve potential issues.
  • Collaborate with business unit leadership to establish pricing strategies that align with company objectives.
  • Monitor market trends and competitive behaviors to anticipate customer needs and manage the customer base effectively.
  • Maintain in-depth knowledge of the company's services and pricing structures to assist sales personnel in various selling scenarios.
  • Complete all required sales reports accurately and promptly.
  • Review Customer Service Agreements for compliance and accuracy.
  • Perform additional job-related duties as required.

QUALIFICATIONS:

  • At least 5 years of experience in a supervisory or managerial sales role.
  • Proven experience in developing effective sales strategies.
  • Strong presentation skills; confident and assertive demeanor.
  • Excellent time management skills to ensure efficient completion of responsibilities.
  • Effective communication skills, both written and verbal, with the ability to engage all levels of management.
  • Strong active listening skills, demonstrating attentiveness and understanding.
  • Ability to grasp concepts quickly and follow through on tasks; maintains a positive outlook.
  • Skilled in identifying necessary information to clarify situations and tackle problems logically.
  • Self-motivated with a strong work ethic and competitive drive.
  • Trustworthy and maintains confidentiality at all times.
  • High energy, friendly, and engaging personality with excellent persuasion skills.
  • Service-oriented, actively seeking ways to assist others.
  • Ability to foster teamwork and encourage participation from others.
  • Demonstrates innovation and supports organizational change for improved effectiveness.
  • Takes responsibility for personal performance and sets clear expectations for team performance.

MINIMUM REQUIREMENTS:

  • High School diploma or GED.
  • At least 3 years of progressive experience in a sales role, including leadership or supervisory experience.
  • Valid driver's license.

COMPENSATION AND BENEFITS

Eligible employees may participate in a range of benefits, including comprehensive medical, dental, and vision coverage, health care spending accounts, short- and long-term disability, life insurance, and retirement plans with company matching.

The information provided herein is intended to outline the general nature and level of work performed by employees in this position and is not intended to be an exhaustive list of responsibilities or skills required. Furthermore, it does not establish a contract for employment and is subject to change at the discretion of the company.

EEO STATEMENT: Republic Services is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, protected veteran status, or any other characteristic protected by applicable law.