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Automation Technical Specialist

2 months ago

Abbott Park, United States Abbott Laboratories Full time
About Abbott Laboratories

Abbott Laboratories is a leading global healthcare company that develops and manufactures innovative medical products and solutions. Our mission is to help people live more fully at all stages of life.

We are a diverse and dynamic organization with a strong commitment to quality, innovation, and customer satisfaction. Our products and services are used in hospitals, laboratories, and clinics around the world, and we are proud to be a trusted partner in the healthcare industry.

Job Summary

We are seeking an experienced Automation Technical Specialist to join our team. The successful candidate will serve as a subject matter expert and provide automation hardware solution implementation services to our customers in large core clinical laboratories.

The Automation Technical Specialist will be responsible for leading a localized team of service specialists to provide on-site services, including receiving and accepting product shipments, transporting to laboratory locations, assembling and testing automation solutions, and turning over solutions for informatics implementation.

The ideal candidate will have a strong background in automation systems, instrument, or product field service experience, and will be able to demonstrate successful customer service performance. Knowledge of regulations and standards affecting IVDs and Biologics is also required.

Key Responsibilities
  • Lead a localized team of service specialists to provide on-site services
  • Implement and maintain the effectiveness of the quality system
  • Provide subject matter expert level support to local field service teams post-implementation
  • Train local field service teams on new automation hardware product launches and/or instrument additions
  • Maintain fiscal responsibility and complete each year under expense plan
Requirements
  • Bachelor's degree in a technical systems or related field
  • Minimum of 2-5 years of formal instrument and/or automation field service experience
  • Strong knowledge of general automation systems, instrument, or product field service experience
  • Demonstrated successful customer service performance
  • Knowledge of regulations and standards affecting IVDs and Biologics
Preferred Qualifications
  • Familiarity with laboratory workflow and operations
  • Experience with ADD's instrument systems
  • Excellent communication, organization, project management, consulting knowledge, and attention to detail
What We Offer

At Abbott Laboratories, we offer a competitive compensation package, including a base salary of $72,700.00 – $145,000.00, depending on location. We also offer a comprehensive benefits package, including medical, dental, and vision coverage, as well as a 401(k) plan with employer matching.

We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and experienced professional looking to join a dynamic and innovative organization, please submit your application today.