ITS Solutions Specialist
3 weeks ago
Econolite Group, Inc. is a leading innovator of Intelligent Transportation System (ITS) solutions, products, and services. Our technology is revolutionizing the way we manage traffic and transportation systems, making our cities safer and more connected.
Job SummaryWe are seeking an experienced ITS Engineer to join our Mobility Support team. The successful candidate will be responsible for supporting and troubleshooting our Centracs Mobility offering, understanding and managing the architecture, and providing technical input to software development. The ideal candidate will have a strong understanding of traffic control operations, excellent communication skills, and experience with Microsoft operating systems.
Key Responsibilities- Support and troubleshoot the Centracs Mobility offering
- Understand and manage the architecture of the system
- Provide technical input to software development
- Handle and resolve customer complaints via phone and email
- Explain how to use Econolite's Systems Software Products and associated hardware
- Enter trouble tickets into Econolite's tracking system
- Monitor the Technical Support Website for new postings and promptness of replies
- Elevate issues to the appropriate supervisor or manager as needed
- A 4-year technical degree or 4+ years of technical industry experience
- Excellent communication skills, written and verbal
- Understanding of traffic control operations
- Computer literate with common applications such as MS Word, Excel, PowerPoint, and Outlook
- Experience with remote access technologies, such as Cisco VPN, Nortel VPN, and Microsoft Remote Desktop
- Experience with Microsoft operating systems at both a Server and PC level
- Good public speaking and oral presentation skills
- Ability to write with clarity and accuracy
- Ability to build a long-term relationship with customers and have empathy for their situation
The base salary range for this full-time position is $85,000 to $95,000 per year, plus benefits. Salary ranges are determined by various factors, including role, experience, and location. We conform to all laws, statutes, and regulations concerning equal employment opportunities and affirmative action. We strongly encourage women, minorities, individuals with disabilities, and veterans to apply to all of our job openings.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, marital status, lactation, ancestry/national origin, citizenship, age, disability, arrest and court records, military & veteran's status, Genetic Information & Testing, Family & Medical Leave, or any other classification protected by state or federal law.
We prohibit Retaliation against individuals who bring forth any complaint, orally or in writing, to the employer or the government, or against any individuals who assist or participate in the investigation of any complaint or otherwise oppose discrimination.
An Equal Opportunity Employer - Non-Smoking Facility
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